topic Re: All recordings from Sept. 11 have disappeared. in Arlo Pro

All recordings from Sept. 11 have disappeared. Was able to access them the day before yesterday.

Dogdollar — Mon, 14 Sep 2020 17:02:25 GMT

I had at least a dozen video captures from yesterday and they have all disappeared. What is going on? I can access all of the recordings for day BEFORE yesterday just fine.

Re: All recordings from Sept. 11 have disappeared.

jguerdat — Sun, 13 Sep 2020 14:23:27 GMT

Do you have a filter set in the library? Does someone else have access to your account/devices? Have you logged out and back in?

Re: All recordings from Sept. 11 have disappeared.

Dogdollar — Sun, 13 Sep 2020 19:19:46 GMT

No filter, no one else has access. Logged out then back in, nothing. Just that one day, ALL videos have disappeared.

Re: All recordings from Sept. 11 have disappeared.

jguerdat — Mon, 14 Sep 2020 13:14:07 GMT

I can't explain it based on your comments. I would suggest setting up local recordings as a backup since they can't be deleted other than by your settings or your action.