topic Login fail on app using iPhone 11 pro in Arlo Pro

Login fail on app using iPhone 11 pro

jcaguon — Wed, 09 Sep 2020 05:31:35 GMT

Unable to login ; deleted app and reinstall not able to work .

Re: Login fail on app using iPhone 11 pro

ShayneS — Wed, 09 Sep 2020 23:41:37 GMT

Hi @jcaguon

I have a few questions for you.

Which version of the Arlo app are you using?
Which version of ios is your iphone running?

Re: Login fail on app using iPhone 11 pro

jcaguon — Thu, 10 Sep 2020 00:40:02 GMT

I use ios13 and I downloaded the Arlo lifestyle. The version of Arlo is VMS 4230 , Arlo Pro. It was working well for the past 8 months since I used my new cellphone iPhone 11 Pro. Then last Sunday I get locked out. Puzzling .

Re: Login fail on app using iPhone 11 pro

ShayneS — Thu, 10 Sep 2020 15:45:25 GMT

Are you a granted access user, or the admin?

Re: Login fail on app using iPhone 11 pro

jcaguon — Fri, 11 Sep 2020 00:44:59 GMT

Yes , I am a access user.
My son purchased this product in 2018.

Re: Login fail on app using iPhone 11 pro

schreibersandro — Fri, 11 Sep 2020 15:46:06 GMT

Did you happen to get anywhere with this issue? I'm pretty sure I'm having the same issue as you. Iphone 8 and Arlo Pro setup. The app just crashes as soon as you try to open it. I have removed and re-installed it several times now and rebooted the iphone, as well. Customer support seems to be non-existent unless you have a plan. Very disappointed with them right now. I will never purchase another Arlo product if this doesn't get resolved or I am able to contact or get support from anyone at Arlo. Now I'm wasting my Friday morning trying to contact them anyway I can and searching forums like this. Let me know if you got anything figured out with it, appreciate any feedback.

Re: Login fail on app using iPhone 11 pro

ShayneS — Fri, 11 Sep 2020 19:21:30 GMT

I was able to login on a iphone 11 pro max as a granted access user. I am not able to replicate this issue. Is it possible you have been removed by accident as a granted access user?

What is the error/denial message you receive? Do you have a screenshot of this?

Re: Login fail on app using iPhone 11 pro

schreibersandro — Sat, 12 Sep 2020 14:30:27 GMT

Funny you ask because Arlo's tech support wanted screen shots, too. A screen shot would be of my homepage as the app doesn't open at all. It flashes and minimizes as soon as I open it or try to switch to it. I was able to sign out and sign in on both my desktop and my amazon fire with no problems. So it's being escalated with them after I spent an hour on a chat with them trying the same thing over and over.