topic Re: Arlo Base Station Intermittently Offline in Arlo Pro

Internet Connection Problems

msdeb — Fri, 21 Aug 2020 17:26:43 GMT

Lots of times recently when I try to view my camera activity on my phone I have been getting the message, "You are not connected to the Internet. Please check your connection." There is nothing wrong with my connection. Everything but Arlo is connected. What's wrong?

My base station keeps going offline - App says my cameras are not connected sometimes

Railer — Mon, 24 Aug 2020 19:07:53 GMT

Even with the Base Station showing OFFLINE sometimes one of my cameras is still working. Then for no reason both cameras start working and Base Station is ONLINE. my internet connection is almost twice what I'm paying for. I do have a solid green light on my Basestation even when the APP shows OFFLINE.. Go figure Right now both cameras are not working and my base station is offline. 5 minutes ago all was working okay..Not very reliable

Re: vmb5000r4 my base station keeps going OFFLINE, The APP says my cameras are not connected..someti

Bigdumptruck — Sat, 22 Aug 2020 18:44:39 GMT

I came here to ask the same question! Upgraded my whole system to Ultra. Every morning it's off when I wake up. Sometimes mid-day. NEVER had this issue with my old Pro 2 server.

Re: vmb5000r4 my base station keeps going OFFLINE, The APP says my cameras are not connected..someti

dcfox1 — Sat, 22 Aug 2020 19:08:56 GMT

@Railer wrote:

Even with the Base Station showing OFFLINE sometimes one of my cameras is still working. Then for no reason both cameras start working and Base Station is ONLINE. my internet connection is almost twice what I'm paying for. I do have a solid green light on my Basestation even when the APP shows OFFLINE.. Go figure Right now both cameras are not working and my base station is offline. 5 minutes ago all was working okay..Not very reliable

You have titled and listed the VMB5000 smart hub that is a single light with blue and amber. Do you mean the 4000 or 4500 base that has 3 light and does have green?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean

https://kb.arlo.com/000062284/What-is-the-difference-between-each-Arlo-SmartHub-and-base-station

Re: vmb5000r4 my base station keeps going OFFLINE, The APP says my cameras are not connected..someti

Peterjung — Sat, 22 Aug 2020 19:42:32 GMT

I am having the same issue as well. My Arlo Ultra base station (recently auto updated itself to firmware - VMB5000r4) will go Offline from the iOS iPhone app v2.19 (990) - released 8 Aug 2020 for no reason lately and it takes a while for the Base to “reconnect” and display itself on the app again.

I have performed a Base reset and reconnected all my 3 ultra cameras. The issue is still reoccurring.

Re: Internet Connection Problems

JanetteMcKenzie — Sun, 23 Aug 2020 01:24:57 GMT

I keep getting a message that the Base Station is off line. But, it's not. This has only happened int he last couple of weeks and is constant. Sometimes if I log off and back on, the message disappears, but then reappears a short while after. No solution that I know of.

Re: Internet Connection Problems

squidOfDoom — Mon, 24 Aug 2020 16:45:19 GMT

I'm having the same issues, plus the devices are not showing in the app, and the library tab has no recordings, even though the cameras are on, detecting motion and sending notifications

Re: Internet Connection Problems

Kktracy3 — Mon, 24 Aug 2020 19:27:37 GMT

Yes me too as well. I go to the app and it says you are not connected for a few minutes then finally the cameras show up. Very frustrating because I need too see right then because they are security cameras. All motion detection and recordings seem to work fine though. Was there an app update gone wrong maybe?

Re: Internet Connection Problems

erpero165 — Mon, 24 Aug 2020 20:37:11 GMT

Arlo pro models vmv 4000 on my phone when I open the application it tells me in all the cameras you device is not connected and I have internet in the house today and a speed of 250 mbps and I am connected directly to the nighthawk router. I can't see the cameras anymore Call Comcast and they say the internet is perfect. How do I solve the problem? I ask for help. No cameras. I'm blind.

Re: My base station keeps going offline - App says my cameras are not connected sometimes

ShayneS — Mon, 24 Aug 2020 20:42:38 GMT

Hello,

When you open the Arlo app do all your devices (base included say offline/not connected to the internet)?

Is it possible to provide a screenshot of this?

Re: Internet Connection Problems

ShayneS — Mon, 24 Aug 2020 20:50:45 GMT

Hello,

Just to clarify, when you open the app all your devices are reporting offline/disconnected for a certain period of time? Is this on the Android or iOS Arlo app/Which version?

Additionally, may I ask for a screenshot of this error message if possible?

Thank you

Re: Internet Connection Problems

erpero165 — Mon, 24 Aug 2020 21:40:56 GMT

iOS Arlo 2.19

Re: My base station keeps going offline - App says my cameras are not connected sometimes

Peterjung — Mon, 24 Aug 2020 21:47:32 GMT

I contacted support and they advised me to change my router wifi channel.
something to do with congestion.
I have done that and it appears to be working. When I launch the iOS app. The base seems to be online unlike before. I will monitor for a few more days.

Re: Internet Connection Problems

Kktracy3 — Tue, 25 Aug 2020 00:04:00 GMT

Here is a screen shot of what it looks like for a couple minutes when first opening the app. I know it’s not a base station issue because I actually use 2 base stations with 3 cameras on each. I also have fast internet and mesh router system that is not the problem either.

Arlo Pro 2 VMB4000 Intermittent offline

philhpwd — Tue, 25 Aug 2020 02:33:24 GMT

I am getting a frustrating amount of intermittent "offline" notifications that has started to happen over the last few weeks.

Wifi connection is fine. No changes have been made to the system or the internet connection.

The system just goes "offline" but still records? I get notification of movement and it records the movement even though it says on the iphone it is offline? Eventually it recovers. It seems to be random and turning the app off then on, the base station off then on and even the modem off then on does not make a difference to Arlo coming back online?

Other than this issue the system is great.

Cheers,

Phil

Re: Arlo Pro 2 VMB4000 Intermittent offline

Retired_Member — Tue, 25 Aug 2020 02:58:58 GMT

Same problem. Need fix. Extremely annoying. Losing patience with this company. Need it to work as advertised .....................

Re: Internet Connection Problems

Alpah — Tue, 25 Aug 2020 03:48:09 GMT

Having same issues, cameras detecting motion and recordings show up after base shows online again anywhere from 3 - 15 mins. Unable to see live feeds until everything shows online. Customer service not helpful and have not given any updates in over a week will be returning everything back to the store as It very unreliable.

Re: Arlo Pro 2 VMB4000 Intermittent offline

jjzz23 — Tue, 25 Aug 2020 03:57:33 GMT

I have been having the same issue ever since the last update.

Re: Internet Connection Problems

JanetteMcKenzie — Tue, 25 Aug 2020 06:11:39 GMT

Re: Internet Connection Problems

JanetteMcKenzie — Tue, 25 Aug 2020 06:17:21 GMT

We have ours installed on our computer (no mobile phone). Sorry, don't know where to look to find out where to look to see what version our computer uses? We have two cameras (usually only 1 in use at a time) and the base station next to our modem. We have Google Chrome installed, does that help?