topic Re: When I receive motion notification, videos start in color, flashes bright & changes to black in Arlo Pro

When I receive motion notification, videos start in color, flashes bright & changes to black & white

gbnyc — Tue, 01 Sep 2020 21:46:01 GMT

Every time my cameras sense motion and record video, including during bright daylight, the first second is full color, then there's a flash, then each video changes to black and white. I've seen a similar post note the same problem, and the "solution" was that it must be low light. But, this happens every time, even in sunlight.

Re: When I receive motion notification, videos start in color, flashes bright & changes to black

jguerdat — Wed, 02 Sep 2020 14:06:12 GMT

Post a link to a video so we can see. It would appear that it's a hardware problem that can only be solved by using the Contact Support link at the bottom here.

Re: When I receive motion notification, videos start in color, flashes bright & changes to black

gbnyc — Wed, 02 Sep 2020 14:13:10 GMT

https://vimeo.com/454030353

https://vimeo.com/454030429

Note these are two different cameras (connected to the same Arlo Pro Base Station).

Also, I can watch live video feed and it stays in color. But the videos triggered by sensing motion go to black and white.

Re: When I receive motion notification, videos start in color, flashes bright & changes to black

jguerdat — Wed, 02 Sep 2020 14:26:17 GMT

Not sure why live view would stay in color but there's enough shadow there that the cameras could trip the threshold causing it to use B&W. Move a camera to a place where there's more sun and less shadow (front of the house?) to see if that makes a difference.