topic Re: Receiving error "(504) http status code to 'https://myapi.arlo.com/hmsweb..." in Arlo Pro

Arlo Pro showing offline, showing "Activate 3-month trial subscription", unable to login, etc.

Epson — Mon, 10 Aug 2020 15:09:34 GMT

No response from Arlo support. I woke up this morning and my Arlo Pro (single Camera) had recorded a lot of video. I signed into my Arlo Web and hand no Mode Icon, and no devices. My app showed that the camera recorded about 80 instances. When I went to view them I was presented with a Banner "Activate 3 month trial subscription". And my Base station was taken off line. When did Arlo start charging a subscription for Arlo Pro?? I've tried to bring my base station back online, but everytime it boots up, I'm presented with "Activate 3 months trial subscription". I can see the thumbnails for my captured videos, but they will not play, again, I'm being told to activate my subscription. I've tried to reach out to support, called twice this morning reached someone who proceeded to disconnect me. 2nd time was on hold 92 mins and call dropped. Is anyone else being told to now activate a subscription for their free service Arlo Pro??

Thanks!

Arlo basestation offline

kscott212 — Sat, 08 Aug 2020 16:44:41 GMT

Arlo basestation offline internet is fine and rebooted several times

Re: Arlo Pro being told to pay for subscription

SBCNCSU — Sat, 08 Aug 2020 16:44:49 GMT

At around 10:00 am EDT, my base station went off line. I can see my recorded instances from this morning and over night. There is definitely something going on at Arlo this morning.

Re: Arlo basestation offline

KKS-Col — Sat, 08 Aug 2020 16:51:13 GMT

Earlier I was unable to get one out of four cameras to provide live streaming. Now I cannot log on at all. Status page for Arlo states they have a partial outage and are working on it.

Arlo base station offline message this morning and the website shows no cameras

SoyBoy26 — Sat, 08 Aug 2020 16:52:27 GMT

I have 5 Arlo Pro 2 cameras, noticed issues connecting to them through the app yesterday, now today getting a base station offline message. My internet connection is fine, I've rebooted the base station...all lights are green. And the mobile app keeps crashing or hanging (iOS 13.6), and the Arlo website shows no cameras and keeps timing out. Within the app (when it's not crashing) it's also showing a 3-month trial active, which is not the plan that I have (I'm paying monthly for the 60-day access to videos). I'm assuming there is a wider issue going on here? Last video recorded by my street facing camera was at 10:36 a.m. CDT today, so about 75 mins ago.

Re: Arlo Pro being told to pay for subscription

Joediaz — Sat, 08 Aug 2020 16:54:05 GMT

9:52 PST California Same here I can not see any of my cameras and was able to see my recordings but now I can not even log in to the App or online it won't go past the Login screen I do have the 3 green lights on my base station. PISSED!

Arlo pro 3

Linda99 — Sat, 08 Aug 2020 16:55:27 GMT

All my cameras randomly went offline, the account logged me out & then all my cameras were removed

Re: Receiving error "(504) http status code to 'https://myapi.arlo.com/hmsweb..."

Dlbenson99 — Sat, 08 Aug 2020 16:55:34 GMT

I’m having the same issue. Base was online last night but this morning it’s offline. I’ve unplugged power and reset but same 504 error message. Of course this happens just when we need to use the cameras. This is very frustrating for a system that had worked fine until when we needed it most.

Base offline says 3 month trial

Sanjoe — Sat, 08 Aug 2020 16:55:35 GMT

Random base station offline and says 3 month trial on my screen also. Help all lights on base station are green with middle one flashing green occasionally.

Log In issues/Base Station says off line in App.

GLeezer — Sat, 08 Aug 2020 16:56:36 GMT

Anyone else having issues today? The base Stations LED indicators says Online, Connected, but the App says its offline. I cant seem to Log-in online. I've reset everything I can.

Re: Receiving error "(504) http status code to 'https://myapi.arlo.com/hmsweb..."

Seahook — Sat, 08 Aug 2020 16:57:21 GMT

Something goes wrong with my system once a week. Today it completely went out. Code 504

Re: Receiving error "(504) http status code to 'https://myapi.arlo.com/hmsweb..."

160 — Sat, 08 Aug 2020 16:57:42 GMT

I am getting in the 504 Error

Re: Log In issues/Base Station says off line in App.

idsobrouwer — Sat, 08 Aug 2020 16:59:44 GMT

Yes, same here. Can't even connect to the base station anymore.

I cant sign in in the app

Saske — Sat, 08 Aug 2020 17:00:10 GMT

I cant sign in in the App and gives this message

504: (504) http status code to 'https://myapi.arlo.com/hmsweb/users/session/v2?eventId=88C1E2C7-4C34-4AB7-92A2-A939397041DA&timestamp=1596905796743'.

Re: Arlo Pro being told to pay for subscription

Jucain — Sat, 08 Aug 2020 17:00:53 GMT

starting Around 10 am today I have been unable to get the status of my two cameras. I rebooted the base station, my internet router, and my phone but nothing.

Arlo live chat is down and the phone is busy

Arlo is STILL Down at 11.57 am central time

RickWNich — Sat, 08 Aug 2020 17:02:05 GMT

Arlo is STILL Down at 11.57 am central time

Re: Receiving error "(504) http status code to 'https://myapi.arlo.com/hmsweb..."

dcfox1 — Sat, 08 Aug 2020 17:05:16 GMT

I also can't log in and get the same error. The system is down and they are working on it.

https://status.arlo.com/?_ga=2.199942057.607102114.1584125124-2018378514.1583172378

Re: Arlo pro 3

BeezerMcD — Sat, 08 Aug 2020 17:04:24 GMT

The same thing happened to me just now. All three cameras are offline and I can't login to troubleshoot.

Re: Receiving error "(504) http status code to 'https://myapi.arlo.com/hmsweb..."

Dcorreia1 — Sat, 08 Aug 2020 17:04:55 GMT

Receiving the same error message. I don’t know how to fix, keep trying to go to the website provided but isn’t a real website. What do I do? How do I fix?

Trouble logging in

Beachcomber — Sat, 08 Aug 2020 17:05:24 GMT

Is anyone else unable to log onto their account and control their cameras on 8/8?

topic Re: Receiving error &quot;(504) http status code to 'https://myapi.arlo.com/hmsweb...&quot; in Arlo Pro

Arlo Pro showing offline, showing "Activate 3-month trial subscription", unable to login, etc.

Arlo basestation offline

Re: Arlo Pro being told to pay for subscription

Re: Arlo basestation offline

Arlo base station offline message this morning and the website shows no cameras

Re: Arlo Pro being told to pay for subscription

Arlo pro 3

Re: Receiving error "(504) http status code to 'https://myapi.arlo.com/hmsweb..."

Base offline says 3 month trial

Log In issues/Base Station says off line in App.

Re: Receiving error "(504) http status code to 'https://myapi.arlo.com/hmsweb..."

Re: Receiving error "(504) http status code to 'https://myapi.arlo.com/hmsweb..."

Re: Log In issues/Base Station says off line in App.

I cant sign in in the app

Re: Arlo Pro being told to pay for subscription

Arlo is STILL Down at 11.57 am central time

Re: Receiving error "(504) http status code to 'https://myapi.arlo.com/hmsweb..."

Re: Arlo pro 3

Re: Receiving error "(504) http status code to 'https://myapi.arlo.com/hmsweb..."

Trouble logging in

topic Re: Receiving error "(504) http status code to 'https://myapi.arlo.com/hmsweb..." in Arlo Pro