topic Re: Arlo Pro Camera won’t sync in Arlo Pro

Arlo Pro Camera won’t sync

An6y — Mon, 27 Jul 2020 22:26:17 GMT

Only one of my cameras now won’t sync after resetting my hub. It powers up and the blue sync light blinks when I press Sync on the camera. The app or syncing from the hub itself fails to find the camera however. The Arlo support line suggests it is faulty. Any advise on getting it repaired would be much appreciated as Arlo/Netgear don’t offer aftercare support outside of warranty in the U.K.

Re: Arlo Pro Camera won’t sync

ShayneS — Wed, 29 Jul 2020 19:26:35 GMT

Hi @An6y

Have you tried pairing from the web portal as well? Does your hub have a blinking Blue

light as well?

Re: Arlo Pro Camera won’t sync

An6y — Thu, 30 Jul 2020 07:46:57 GMT

Yes, tried pairing via the website also. The camera powers up and the blue light blinks as if it is syncing but the app, hub and web portal doesn’t find the camera. It Arlo doesn’t offer a repair service, there should surely be a discount to purchase a replacement camera; especially so soon after my warranty ended. It can’t be that a product of this cost from the Netgear brand be only made to last 2 years!

Re: Arlo Pro Camera won’t sync

jguerdat — Thu, 30 Jul 2020 13:41:08 GMT

Have you tried removing and resyncin g the camera rather than just trying to resync?

Re: Arlo Pro Camera won’t sync

An6y — Tue, 04 Aug 2020 08:38:11 GMT

I have tried to sync using the sync button on the hub and using the app and using the web portal. None of these find the camera. If the internet goes down or power source dies during an update, will the camera return to its previous firmware or is there a cold reset that can be performed ?

Re: Arlo Pro Camera won’t sync

An6y — Tue, 04 Aug 2020 17:01:55 GMT

@jguerdat The camera has blue blinking light. The hub does not have blue lights. It has orange and green. The camera light blinks green which shows that the hub is searching / syncing with a camera.

Re: Arlo Pro Camera won’t sync

jguerdat — Wed, 05 Aug 2020 13:23:53 GMT

WHat one is amber? That may be the real clue.

Re: Arlo Pro Camera won’t sync

An6y — Wed, 05 Aug 2020 17:32:50 GMT

@jguerdat The camera light is Amber when no cameras are connected. Once I’ve synced another camera the camera light blinks green when attempting to sync the problem camera.

Re: Arlo Pro Camera won’t sync

jguerdat — Wed, 05 Aug 2020 20:14:28 GMT

If the Camera LED is amber, that means the base isn't claimed. You say you reset the system so you must first claim the base and then sync the cameras. Depending on how you reset, make sure all devices in Settings, My Devices are removed first.

Re: Arlo Pro Camera won’t sync

An6y — Wed, 05 Aug 2020 22:48:17 GMT

@jguerdat That’s correct. I have removed the base station, reset the base station and then reconnected to the base station before attempting to sync each camera. I have synced each camera and they work as normal except the problem camera.

Re: Arlo Pro Camera won’t sync

jguerdat — Thu, 06 Aug 2020 12:52:12 GMT

Seems like you've tried everything. Use the Contact Support link at the bottom here for a possible hardware problem.