topic Re: Arlo pro videos are not recording to lib in Arlo Pro

Arlo pro videos are not recording to library. Pops up on desktop and Android but not on iOS.

chad38374 — Mon, 27 Jul 2020 14:45:21 GMT

To Arlo:

my team has looked into the issue of videos not recoding to lib. It seems your latest release of the iOS software contains bugs. We have checked desktop as well as android they are fine. We have also submitted screenshoots as well. I would say you need to talk to your developers fix asap! The other bug we noticed when talking through chat if the screen goes out on your phone it will discontinue the chat this is very frustrating for customers needs to be fixed as well

Re: Arlo pro videos are not recording to lib

dcfox1 — Fri, 24 Jul 2020 18:30:52 GMT

Who is "my team"? Also what bugs are you talking about. The latest Arlo app for IOS works fine here.

Re: Arlo pro videos are not recording to library. Pops up on desktop and Android but not on iOS.

ARLO_ROCKS — Mon, 03 Aug 2020 11:03:48 GMT

It is NOT just IOS. I just bought a brand new Android Tablet (I was forced to because your software stopped supporting older IPAD that would not update past 10.3). The SAME issue for me. Library does not update.

Re: Arlo pro videos are not recording to library. Pops up on desktop and Android but not on iOS.

StephenB — Mon, 03 Aug 2020 12:46:45 GMT

FWIW, It is updating on my ipad and android phone.

Re: Arlo pro videos are not recording to library. Pops up on desktop and Android but not on iOS.

chad38374 — Mon, 03 Aug 2020 20:34:51 GMT

Hey guys found out why make sure your settings then language calendar set to Gregorian once you do videos will show up