topic Re: Why is my system always stall and lost connection? in Arlo Pro

Why is my system always stall and lost connection?

Richie1Nz — Tue, 21 Jul 2020 08:58:17 GMT

Why is my system always stall and lost connection?

Re: Why is my system always stall and lost connection?

JessicaP — Wed, 22 Jul 2020 18:02:17 GMT

Hi Richie1Nz,

Could you clarify on what issue you're having with your system? What troubleshooting steps have you tried out so far?

Re: Why is my system always stall and lost connection?

Richie1Nz — Thu, 23 Jul 2020 07:29:30 GMT

Hi
I have the vmb4000r3 base model and 5 X pro cam, 2 x pro2 cam and 2 x Arlo go cam , it’s been like this beginning of the year lost connection every now and then and lately the app been Freezes up.
I tried to restart the base .
Can you help?
Thanks
Cheers
Richie

Re: Why is my system always stall and lost connection?

JessicaP — Thu, 23 Jul 2020 15:05:52 GMT

If your camera and/or Base Station goes offline, try reading these articles:

And if your app keeps freezing up, I would suggest to try reinstalling the Arlo app and rebooting your phone device to see if that helps.

Re: Why is my system always stall and lost connection?

Richie1Nz — Fri, 24 Jul 2020 06:29:11 GMT

Thanks for that. reinstall the app and it worked is not freeze Up now .
The 2x Arlo go Cam is always disconnecting and reconnecting? Can you please help thanks.

Re: Why is my system always stall and lost connection?

JessicaP — Fri, 24 Jul 2020 14:18:08 GMT

Try referring to this article with your Arlo Go camera going offline: My Arlo Go camera is offline; how can I troubleshoot it?

If you still experience issues with your system, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.