topic Re: arlo pro motion detection problem in Arlo Pro

Pro camera has broken motion detection. Got stuck in recording (orange light on) &stopped working.

motionbroken — Fri, 24 Jul 2020 14:28:25 GMT

1 out 5 camera with broken motion detection. it got stucked in recording (orange light on) and stopped working. i have done allthe trouble shooting. please send replacement. i only had it for 1year. not good for your company

Re: arlo pro motion detection problem

TomMac — Fri, 24 Jul 2020 12:40:42 GMT

Not knowing what you have done other than "all troubleshooting"...

Pull battery, replace. Then use remove device for camera to delete and reboot base via the power button ( off-on ) then bring camera back as new ; add device

Re: arlo pro motion detection problem

motionbroken — Fri, 24 Jul 2020 15:07:54 GMT

hello mr Guru! i've done it about 324 times and still no luck. please send me a replacement. Arlo should not have issues with sensor after couple of months

Re: arlo pro motion detection problem

jguerdat — Sat, 25 Jul 2020 13:30:04 GMT

This is a user forum, not official support. If you think you have a hardware problem, use the Contact Support link at the bottom here. However, if the motion icon is amber all the time, try clearing the cache for the app and/or browser you're using.

Re: arlo pro motion detection problem

motionbroken — Sat, 25 Jul 2020 15:16:56 GMT

not worth the money! don't buy arlo!