topic Re: App Problem in Arlo Pro

App Problem

R1-2 — Tue, 14 Jul 2020 21:08:47 GMT

Is anyone having trouble with the iPhone app today? I cannot login and all views will not appear. Online iCloud fine through webpage.

Re: App Problem

JessicaP — Wed, 15 Jul 2020 15:09:29 GMT

Hey R1-2,

What iPhone are you using and what iOS version are you running? Are you having problems when trying through WiFi and/or cellular data? Are you receiving any error when trying to login?

Re: App Problem

R1-2 — Wed, 15 Jul 2020 15:26:31 GMT

Hi
I am using an iPhone 11 - software is up to date and using WiFi internet - problems started with new app verification software update. Thanks in advance.

Re: App Problem

R1-2 — Wed, 15 Jul 2020 15:28:22 GMT

Yes receiving an error message

Re: App Problem

JessicaP — Wed, 15 Jul 2020 20:10:51 GMT

Do you have 2FA enabled on your account? Are you having this issue when logging on through the web client on your computer?

Re: App Problem

R1-2 — Wed, 15 Jul 2020 22:34:12 GMT

Yes I do and that is when the problem occurred and no, I do not have a problem on my computer just my iphone

Re: App Problem

JessicaP — Thu, 16 Jul 2020 14:26:14 GMT

Try reinstalling the Arlo app and rebooting your iPhone 11 to see if that helps.

If you're still experiencing issues, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: App Problem

klimnee — Mon, 20 Jul 2020 08:48:34 GMT

I've the same problem. Iphone11. Iphone7. Can't log in and create new account.

- your request time out-

Re: App Problem

R1-2 — Wed, 22 Jul 2020 08:28:16 GMT

I have an iPhone 11 no problems with WiFi or cell data - just the Arlo app it will not let me log in from the iPhone. Problem not resolved.

Re: App Problem

R1-2 — Wed, 22 Jul 2020 08:29:26 GMT

That is when the problem started. So switched it off. Arlo has done an update in July - what is the problem?

Re: App Problem

R1-2 — Wed, 22 Jul 2020 08:30:11 GMT

Hi have you resolved it?

Re: App Problem

R1-2 — Wed, 29 Jul 2020 06:16:23 GMT

No still not resolved