topic Re: Cannot update base station firmware in Arlo Pro

Cannot update base station firmware. Doesn't do anything via app.

domisk — Mon, 06 Jul 2020 21:30:40 GMT

Hi,

I am in the other part of the country and one of the cameras are indicated need to update firmware (camera and base station). Trying via app but it just goes back to the same window in a few seconds and nothing changes. It is a crucial issue as now my camera is useless 😕

Re: Cannot update base station firmware

domisk — Mon, 06 Jul 2020 14:43:06 GMT

Found the bug. One needs to delete all saved videos on that camera before the update can take place. Seems like that works.

Re: Cannot update base station firmware

domisk — Mon, 06 Jul 2020 15:12:06 GMT

Still does not work unfortunately.

Re: Cannot update base station firmware

MyNGpro — Mon, 06 Jul 2020 18:09:44 GMT

Hello,

Simple solution just do restart remotely and once the system will go back online the software / firmware will be updated.

Good luck

Re: Cannot update base station firmware

domisk — Mon, 06 Jul 2020 19:08:43 GMT

Hi,
Sadly it did not work with restarting remotely.

Re: Cannot update base station firmware

domisk — Mon, 06 Jul 2020 19:10:59 GMT

Seems like after awhile it did the job. If everything is ok within an hour will accept the solution and be thankful for a quick responde 🙂