topic Re: Cameras not capturing moment in Arlo Pro

Cameras not capturing movement

Stressgirl2020 — Fri, 03 Jul 2020 16:39:15 GMT

I have 3 cameras set up and only one seems to be capturing movement. All are working and the live video feed is great but no notifications for 2 out of the 3 cameras. The one camera that is sending notifications is working great. All sensitivity on cameras is 100%, volume 100% and charged 85%. What is the issue?

Re: Cameras not capturing moment

StephenB — Wed, 01 Jul 2020 23:50:05 GMT

@Stressgirl2020 wrote:
I have 3 cameras set up and only one seems to be capturing movement. All are working and the live video feed is great but no notifications for 2 out of the 3 cameras. The one camera that is sending notifications is working great. All sensitivity on cameras is 100%, volume 100% and charged 85%. What is the issue?

Can you make manual recording from the problem cameras?

Re: Cameras not capturing moment

Stressgirl2020 — Wed, 01 Jul 2020 23:57:47 GMT

Yes

Re: Cameras not capturing moment

Stressgirl2020 — Wed, 01 Jul 2020 23:59:32 GMT

And the model is Arlo pro

Re: Cameras not capturing moment

StephenB — Thu, 02 Jul 2020 00:05:09 GMT

Are you just missing the notifications, but getting the motion recordings?

Re: Cameras not capturing moment

Stressgirl2020 — Thu, 02 Jul 2020 00:07:02 GMT

I’m not getting notifications or motion recordings only live feed and manual recordings.

Re: Cameras not capturing moment

StephenB — Thu, 02 Jul 2020 00:09:58 GMT

@Stressgirl2020 wrote:
I’m not getting notifications or motion recordings only live feed and manual recordings.

Ok. Have you looked in the mode, and make sure the rule for the camera is there?

Re: Cameras not capturing moment

Stressgirl2020 — Thu, 02 Jul 2020 00:19:29 GMT

The mode says that all cameras are active for motion. The cameras are brand new as I just bought and set up 5 days ago. Maybe I missed something in set up for those cameras. However I did the exact same step by step for each camera during installation

Re: Cameras not capturing moment

StephenB — Thu, 02 Jul 2020 00:27:32 GMT

@Stressgirl2020 wrote:
The mode says that all cameras are active for motion. The cameras are brand new as I just bought and set up 5 days ago. Maybe I missed something in set up for those cameras. However I did the exact same step by step for each camera during installation

Have you tried running the motion detection test on the camera? https://kb.arlo.com/1114344/How-do-I-use-the-motion-detection-test-for-my-Arlo-device

Re: Cameras not capturing moment

Stressgirl2020 — Thu, 02 Jul 2020 00:44:34 GMT

I have on both cameras. One camera is finally working but one I’m not getting any motion detection and I’m saved at 100% motion detection

Re: Cameras not capturing moment

ShayneS — Fri, 03 Jul 2020 16:38:42 GMT

HI @Stressgirl2020

Have you tried to remove & reinstall the camera(s) within the app, then reboot the base station?f

Re: Cameras not capturing moment

Stressgirl2020 — Fri, 03 Jul 2020 18:42:28 GMT

No, not yet. I will give that a try thank you!