topic No Grant access tab in Arlo Pro

No Grant access tab

travred911 — Sat, 27 Jun 2020 03:20:50 GMT

I am trying to share access to my camera with a friend. All of the posts I see say to click "Grant Access" tab under accounts in the app. When I open up settings there is no grant access at all. I attached a screenshot for reference. When I go to my account I see both my cameras there and they are fully functional.

Re: No Grant access tab

jguerdat — Sat, 27 Jun 2020 14:17:25 GMT

Reboot the phone and reinstall the app.

Re: No Grant access tab

travred911 — Sat, 27 Jun 2020 14:38:33 GMT

Just tried to reboot and re install. No change. It's the same when I log in on my laptop so I dont think it's a phone ossue

Re: No Grant access tab

StephenB — Sun, 28 Jun 2020 14:29:13 GMT

@travred911 wrote:
Just tried to reboot and re install. No change. It's the same when I log in on my laptop so I dont think it's a phone ossue

In the web client, you click on settings - it should be listed in the account section on the left:

Re: No Grant access tab

JessicaP — Mon, 29 Jun 2020 17:59:43 GMT

Hi travred911,

From looking at your screenshot, it looks like you don't have any devices on your account. Make sure you're logged on the account that has the cameras in order to share the devices.