topic Re: Arlo pro missing recording in Arlo Pro

Arlo pro missing recording

Justinyg — Tue, 23 Jun 2020 01:51:40 GMT

Model 2.17.1_28025
Had a break in
Cameras worked great till 12:15
Didn't get any notifications and can't see recordings during robbery.
Ironically cameras worked great recording me discovering the break in.
This is extremely frustrating.
I bought all these cameras for this exact situation and the cameras failed.
My question is did they record and are just not showing up in my recordings?
We didn't have a power outage or internet outage.
If I had these recordings I would have had a clear shot for the police.

Re: Arlo pro missing recording

TomMac — Fri, 26 Jun 2020 14:27:47 GMT

Are you running a usb mem stick on the Pro and check same?

Re: Arlo pro missing recording

Justinyg — Sun, 28 Jun 2020 13:13:37 GMT

No usb
Cloud

Re: Arlo pro missing recording

jguerdat — Mon, 29 Jun 2020 13:59:08 GMT

Too late now but the USB drive gets all recordings that go to the cloud, even if the Internet connection is down. It also records all videos that Arlo Smart would decide to not put in the cloud library due to Smart settings, if you happen to subscribe to that feature.