topic Re: Activity zone disappeared in Arlo Pro

ACTIVITY ZONES KEEP DISSAPEARING.

Bigdthep — Tue, 21 Apr 2020 14:51:17 GMT

Last month no issues. This month Differwnt story. I Paid for the Smart plan mutliple time they still not working. Now I have been over charged for something that doesnt Even Work. Need better customer service for this Product. Sheesh what a waste if money.

One minute the zones are there next time you Logon to App thera GONE!!! HELP....

I have paid subscription on one of my cameras and showed activity zones. Now missing on phone?

brianzx7 — Wed, 22 Apr 2020 14:50:29 GMT

I have a paid subscription for one of my cameras and it used to show the activity zones in the app. Now it is completely missing? It does show online, but I would rather be able to adjust it from my phone. Please fix.

Re: Activity Zones missing from moble app.

StephenB — Wed, 22 Apr 2020 14:45:58 GMT

ios or android? what version?

Re: Activity Zones missing from moble app.

brianzx7 — Wed, 22 Apr 2020 14:48:55 GMT

Android - 9

Re: Activity Zones missing from moble app.

StephenB — Wed, 22 Apr 2020 15:29:36 GMT

@brianzx7 wrote:

Android - 9

Ok. I'm seeing it on my own phone (Android 8). Maybe try force-stopping the app, clearing the data and cache, and then start it again.

Re: Activity Zones missing from moble app.

brianzx7 — Wed, 22 Apr 2020 15:35:09 GMT

Yeah, I tried that and even restarted the phone. Weird that the option just disappeared.

Re: Activity Zones missing from moble app.

StephenB — Wed, 22 Apr 2020 15:39:06 GMT

@brianzx7 wrote:

Yeah, I tried that and even restarted the phone. Weird that the option just disappeared.

What camera? I checked a pro2, an ultra, and the video doorbell. Activity zones is now its own section (not part of video settings). The app is 2.15_27085.

Re: Activity Zones missing from moble app.

brianzx7 — Wed, 22 Apr 2020 16:56:24 GMT

Arlo Pro. It never was in the Video Settings, but listed by itself right under the Video Settings. Again, it shows in the normal place when viewed online, but not in the app. However, my ArloQ does show it in the app (as it always has) so my guess is that with the last update, they forgot to link Arlo Pro to show the Activity Zones options. It was there before, and it is not now.

Re: ACTIVITY ZONES KEEP DISSAPEARING.

ShayneS — Wed, 22 Apr 2020 17:28:58 GMT

Hi @Bigdthep

Are the zones being deleted, or are you noticing the zones are not working (detecting outside of zone)?

If they are deleted, does this occur on the Arlo app & web portal?

Re: Activity Zones missing from moble app.

StephenB — Thu, 23 Apr 2020 11:35:14 GMT

@brianzx7 wrote:

Arlo Pro. It never was in the Video Settings, but listed by itself right under the Video Settings. Again, it shows in the normal place when viewed online, but not in the app. However, my ArloQ does show it in the app (as it always has) so my guess is that with the last update, they forgot to link Arlo Pro to show the Activity Zones options. It was there before, and it is not now.

Maybe contact support, or ask @JamesC to escalate this for you???

Activity zone disappeared

Ziya — Fri, 24 Apr 2020 21:29:51 GMT

I have an arlo pro on a smart plan and have noticed that the activity zone set up has disappeared in the camera settings! How do i now change the activity zone?
Im using a samsung s9 android phone on latest firmware.

Re: Activity zone disappeared

Ziya — Fri, 24 Apr 2020 21:30:59 GMT

As soon as writing this i logged back in the app and it re appeared!
Confused.....🤔

Re: ACTIVITY ZONES KEEP DISSAPEARING.

Ziya — Sat, 25 Apr 2020 05:50:33 GMT

Bigdthep im having the same issue. Not sure if there has been a recent app update but my camera settings the activity zone tab has disappeared. It had done this yesterday then reappeared today its gone again!

Why does there always have to be issues with arlo

Re: Activity zone disappeared

Ziya — Sat, 25 Apr 2020 05:55:38 GMT

Checked today and the activity zone has gone again.
Checked other post and seems others are having same issues. Arlo please fix this.

Re: ACTIVITY ZONES KEEP DISSAPEARING.

StephenB — Sat, 25 Apr 2020 16:55:09 GMT

@Ziya wrote:
the activity zone tab has disappeared. It had done this yesterday then reappeared today its gone again!

I've seen this too. Yesterday the activity zone option was totally missing on my Android app. This morning it re-appeared.

Re: Activity zone disappeared

JessicaP — Mon, 27 Apr 2020 15:26:48 GMT

Hi Ziya,

What camera are you using? Could you share a screenshot that shows you don't have activity zone listed?

Re: Activity zone disappeared

Ziya — Mon, 27 Apr 2020 20:08:12 GMT

Im using the arlo pro camera. Havent had any success in getting the activity zone back

Re: Activity zone disappeared

MAD_MAK — Tue, 28 Apr 2020 22:58:46 GMT

Same issue, different camera. My video doorbell started ignoring the zone I was using for a few days, giving me a ton of false alerts. Next, the app decided to delete the zone settings altogether. The link in the Arlo app is gone altogether. Not that it was working anyway, I at least had the illusion that I was attempting to fix the the broken zone when it was still an option on my app.
I'm using a galaxy s10 with Android os v. 10.

Arlo Smart Subscription: Not active in App; Email asking to come back? Never left...!?

NickEds — Wed, 29 Apr 2020 15:01:14 GMT

Hi. Hope all is well with everyone!

I have subscribed to Arlo Smart three months ago. In App; the video zoning is not active, nor an option. In Desktop, it is.

I have also received an email asking me to come back to Arlo Pro. However, I have never left... ?

Hoping someone can help!!

Re: Arlo Smart Subscription: Not active in App; Email asking to come back? Never left...!?

michaelkenward — Thu, 30 Apr 2020 14:37:29 GMT

@NickEds wrote:

I have subscribed to Arlo Smart three months ago. In App; the video zoning is not active, nor an option. In Desktop, it is.

Just a shot in the dark here, based on stuff that has wafted by, have you looked at your cameras and your Smart account to see if it hasn't just dropped them out of the list of "Active" cameras?

If so, it may be simply a case of dragging them back into the active zone.

Settings
Subscription
Manage cameras