topic Re: Push to talk just spinning in Arlo Pro

Pro 3 Push to talk just spinning/Not connecting

Pgsullivan — Fri, 26 Jun 2020 21:31:04 GMT

Hi.

Is the push to talk function on the iOS working correctly? Haven’t used it for ages but tried tonight and when you press the microphone button it just has the spinning/thinking button and then doesn’t change so can’t get it to work. Anyone any ideas? On latest everything with iPhone 11

Re: Push to talk just thinking

ShayneS — Fri, 10 Apr 2020 20:53:52 GMT

HI @Pgsullivan

Are you still experiencing this issue with the push to talk feature? I was not able to replicate as described. Have you tried to reboot your base station & test again?

Re: Push to talk just spinning

tbui8638 — Wed, 10 Jun 2020 00:39:41 GMT

Arlo Pro 3 Base Station Model VMB4540r2, Firmware 1.16.1.3_495_1a608c1

IOS 13.4.1

I just purchased a 3 cameras system and the push to talk function on the iOS is not working on all 3 cameras. I am getting the spinning button when I press the microphone button. Below is a screenshot from my iPhone of the spinning button. Has anyone able to get this feature to work?

I just tested from the Windows Chrome Browser and PPT is working so it must be an issue with the IOS app. Please provide a software fix soon.

Re: Push to talk just spinning

ShayneS — Wed, 10 Jun 2020 17:21:35 GMT

Hi @tbui8638

I have. few questions for you.

Which version of the Arlo mobile app are you using?
Have you performed any troubleshooting steps?

Re: Push to talk just spinning

tbui8638 — Wed, 10 Jun 2020 18:49:16 GMT

Hi Shayne,

I am using Arlo Mobile App version 2.17 (441) on iPhone XS Max 13.5.1.

I preformed some basic troubleshooting steps such as reboot the base station, removed and added camera and plugged the camera into the charger. I tested with Windows Chrome browser and PPT is working so I don't believe this is a hardware or firmware related issue.

Thai

Re: Push to talk just spinning

ShayneS — Wed, 10 Jun 2020 18:59:36 GMT

@tbui8638

Is this issue periodic? Does the camera connect eventually after pressing the push to talk button, or does it stay stuck on the connecting screen? Is there any error messages?

I was not able to replicate this issue with a iPhone 11 Pro Max running iOS 13.5.1 & Arlo app vs 2.17

Re: Push to talk just spinning

tbui8638 — Mon, 15 Jun 2020 00:13:36 GMT

Shayne,

This is not a periodic issue as I could not get the the PTT feature to work At all. It always stuck in the connecting screen without any error message. All three cameras behave the same.

Re: Push to talk just spinning

ShayneS — Mon, 15 Jun 2020 17:47:05 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Error when using microphone

sshiva — Tue, 16 Jun 2020 15:25:12 GMT

I get an error when I try to access microphone on my arlo pro 2 devices (3). It starts from 'Please wait' to 'Connection failed. Tap this message to retry'. Anyone else encountered this issue?

Tested both on Android 8 and 10
Phone models : S7, Pixel 4, S10
Rediscovered/Readded camera didn't work
Reset base station and added devices back didn't work
App has access to microphone on my androids
Firmwares are up to date
Started to happen after app update

Re: Error when using microphone

ShayneS — Wed, 17 Jun 2020 23:49:17 GMT

Hi @sshiva

Is this issue occurring on both Wifi & Mobile Data?

Is this occurring on the web browser as well?

Re: Error when using microphone

sshiva — Thu, 18 Jun 2020 14:20:21 GMT

Yes

Push to Talk will NOT work

MoMo2020 — Fri, 26 Jun 2020 21:06:39 GMT

I have both Arlo Pro 2 and Arlo Pro cameras, two base stations (each at a different location). On all cameras, i cannot get the push to talk to work. It spins and spins. My app is up to date. I've removed the cameras from the base stations. Turned off base stations. Nothing works. I need to be able to talk on these cameras. Please help. thanks

Re: Push to Talk will NOT work

Clivy — Fri, 31 Jul 2020 13:22:41 GMT

Same with me

I am using iphone XS, Netgear R7000 , Arlo Q Plus and Arlo Baby

Pushing button just keep spinning and show connecting

Tech support never give u solution which helps

The latest APP sucks

Re: Push to Talk will NOT work

ShayneS — Fri, 31 Jul 2020 15:14:29 GMT

Hi @Clivy

Which version of the Arlo app are you using?

Re: Push to Talk will NOT work

Clivy — Fri, 31 Jul 2020 15:30:42 GMT

Oh please !
https://community.arlo.com/t5/Arlo-Pro/Latest-Arlo-app-won-t-connect-the-microphone-in-different/m-p/1786091#M70120

Re: Push to Talk will NOT work

tbui8638 — Fri, 31 Jul 2020 15:53:29 GMT

I installed that Arlo app on a different iPhone and PPT is working. It turned out that my phone is being managed by my company with a policy that prevented this PPT function from from working. For those that is having this problem, try to install the Arlo app on another phone.

Re: Push to Talk will NOT work

Clivy — Mon, 10 Aug 2020 14:33:30 GMT

On today, 10Aug20, Hong Kong time 1130, push button function is back without reset or setup anything. Strange enough!
I was expecting new release of Arlo app to solve the problem. But nothing was release at the mean time.