topic No live view - Camera says connecting in Arlo Pro

No live view - Camera says connecting

blackteo — Tue, 16 Jun 2020 22:44:33 GMT

I have no live view .Always is in connecting status.

Cameras are connected to base station .

Can anybody help with this?

Re: No live view

ShayneS — Tue, 16 Jun 2020 22:44:38 GMT

Hi @blackteo

Are you still experiencing this issue with you cameras?

Re: No live view

blackteo — Wed, 17 Jun 2020 07:01:53 GMT

Yes the last 13 days...
Always in connecting status when I press the live view button.
The wi fi and battery bar is available but no live and no recordings...

Re: No live view

jguerdat — Wed, 17 Jun 2020 13:42:43 GMT

Have you tried both the app and the web client? WiFi vs. cell service? Rebooting the phone and maybe reinstalling the app?

Re: No live view

blackteo — Wed, 17 Jun 2020 20:44:23 GMT

@jguerdat I can see my cameras from web only from app. Few days ago i could see them from wifi but no t from cell service. Now nothing with both ways. I was reinstall the app, reboot the phone but nothing. The 7 days free cloud service is still valid? Is forever?

Re: No live view

blackteo — Thu, 18 Jun 2020 06:59:42 GMT

I setup and reset the base station and synchronize again all the cameras and now everything is back to normal with live view and recordings...