topic Cannot login via web - "429 Client Error: Too Many Requests for url: https://ocapi-app.arlo.com/api/ in Arlo Pro

Cannot login via web - "429 Client Error: Too Many Requests for url: https://ocapi-app.arlo.com/api/

MichaelUrs — Sat, 13 Jun 2020 11:52:51 GMT

Hi,

I cannot login to Arlo via the Website any more. The web requests fail with the error

"429 Client Error: Too Many Requests for url: https://ocapi-app.arlo.com/api/auth"

If I use a VPN so that I do have another IP address, then I can login without a problem.

What is the reason for this? Could you please urgently re-enable my IP address to be able to login again?

I can login via the Arlo app on the iPhone however. Although both are using the same Internet-facing IP.

Thanks a lot,
Michael

P.S. Unfortunately I can also no send a message to support via the web portal. It always say "Something went wrong. Please contact support" 😞

Re: Cannot login via web - "429 Client Error: Too Many Requests for url: https://ocapi-app.arlo

StephenB — Sat, 13 Jun 2020 13:33:45 GMT

@MichaelUrs wrote:

I cannot login to Arlo via the Website any more. The web requests fail with the error

"429 Client Error: Too Many Requests for url: https://ocapi-app.arlo.com/api/auth"

I haven't seen this one before. What browser are you using?

You might try using the private/incognito browsing mode, and see if that works differenty.

@MichaelUrs wrote:

P.S. Unfortunately I can also no send a message to support via the web portal. It always say "Something went wrong. Please contact support" 😞

This is with https://www.arlo.com/en-us/support/contact.aspx ?

Re: Cannot login via web - "429 Client Error: Too Many Requests for url: https://ocapi-app.arlo

MichaelUrs — Sat, 13 Jun 2020 18:34:40 GMT

Private mode and also other browser did not work .. As I said, only changing my Internet IP address did help. However, in the meantime I am able to login agin. Strange ....

Re: Cannot login via web - "429 Client Error: Too Many Requests for url: https://ocapi-app.arlo

MichaelUrs — Sun, 14 Jun 2020 12:22:41 GMT

Unfortunately I do have the same issue again this morning ;-(

Re: Cannot login via web - "429 Client Error: Too Many Requests for url: https://ocapi-app.arlo

StephenB — Sun, 14 Jun 2020 14:39:51 GMT

@MichaelUrs wrote:

Unfortunately I do have the same issue again this morning ;-(

Do you have internet security software running on the PC (for instance Kaspersky)?

Re: Cannot login via web - "429 Client Error: Too Many Requests for url: https://ocapi-app.arlo

MichaelUrs — Sun, 14 Jun 2020 15:05:56 GMT

No, I do not. Only Windows 10 Defender. Currently it is working again. So I have really no idea what the reason could be. Maybe it is nothing on my side but just something on the Arlo server side?

Re: Cannot login via web - "429 Client Error: Too Many Requests for url: https://ocapi-app.arlo

StephenB — Sun, 14 Jun 2020 15:08:18 GMT

@MichaelUrs wrote:

Maybe it is nothing on my side but just something on the Arlo server side?

No one else is reporting this symptom, and I am not experiencing it myself.

Support might be worth a try: https://www.arlo.com/en-us/support/contact.aspx