https://community.arlo.com/t5/Arlo-Pro/Charging-issues-Getting-message-that-I-m-using-quot-incompatible/m-p/1777625#M69231 <P>You can try another charger that has both 5v and 9v outputs to see if that makes a difference. If so, you have a bad charger which may be replaced by using the Contact Support link at the bottom here for a hardware problem. You should also verify that the cable itself is properly and firmly inserted on both ends.</P> <P>&nbsp;</P> <P>If the other charger doesn't help, you would still need to use the same support link since the camera may be faulty.</P> Fri, 12 Jun 2020 13:23:30 GMT jguerdat 2020-06-12T13:23:30Z https://community.arlo.com/t5/Arlo-Pro/Charging-issues-Getting-message-that-I-m-using-quot-incompatible/m-p/1777532#M69226 <P>When I plug my camera up to the charger. I get the message that I’m “using an unidentifiable charger” but I am using the charger that came with cameras. Help<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 12 Jun 2020 18:07:54 GMT https://community.arlo.com/t5/Arlo-Pro/Charging-issues-Getting-message-that-I-m-using-quot-incompatible/m-p/1777532#M69226 Wjdj 2020-06-12T18:07:54Z https://community.arlo.com/t5/Arlo-Pro/Charging-issues-Getting-message-that-I-m-using-quot-incompatible/m-p/1777625#M69231 <P>You can try another charger that has both 5v and 9v outputs to see if that makes a difference. If so, you have a bad charger which may be replaced by using the Contact Support link at the bottom here for a hardware problem. You should also verify that the cable itself is properly and firmly inserted on both ends.</P> <P>&nbsp;</P> <P>If the other charger doesn't help, you would still need to use the same support link since the camera may be faulty.</P> Fri, 12 Jun 2020 13:23:30 GMT https://community.arlo.com/t5/Arlo-Pro/Charging-issues-Getting-message-that-I-m-using-quot-incompatible/m-p/1777625#M69231 jguerdat 2020-06-12T13:23:30Z