topic Country name gets distorted when entering on Geofencing and cannot save in Arlo Pro

Country name gets distorted when entering on Geofencing and cannot save

matijajanc — Mon, 15 Jun 2020 15:33:22 GMT

When I search for my address "country name" gets distorted and consequently I cannot save my settings.

http://tvojnet.si/Screenshot_20200612-124456_Arlo.jpg

http://tvojnet.si/Screenshot_20200612-124508_Arlo.jpg

http://tvojnet.si/Screenshot_20200612-124524_Arlo.jpg

Re: BUG: Geofencing distorted characters

JessicaP — Mon, 15 Jun 2020 15:33:05 GMT

Hi matijajanc,

Try closing out your Arlo app and typing the word again. You can also try reinstalling the app to see if that helps too.

Re: BUG: Geofencing distorted characters

matijajanc — Mon, 15 Jun 2020 15:42:35 GMT

Hi,

I tried but nothing helps, I also tried new install on my girlfriend phone but she gets the same kind of error.

http://tvojnet.si/104101108_684357755748421_5065071119585337308_n.jpg

Re: BUG: Geofencing distorted characters

JessicaP — Mon, 15 Jun 2020 18:44:17 GMT

Let me reach out to you via private message to gather more information from you.

Re: BUG: Geofencing distorted characters

JessicaP — Wed, 17 Jun 2020 18:13:10 GMT

The Arlo development team is currently investigating this report. We will provide an update as soon as we have more information to share with the community.

Re: BUG: Geofencing distorted characters

JessicaP — Wed, 21 Oct 2020 14:11:23 GMT

We've recently released a new Arlo Android app update, which is version 2.21.1. You can read more about the latest version here: Arlo Android App - 2.21.1 - 15th October 2020

If you're still experiencing this issue, please let us know by starting a new thread here on the community with full details.