topic Re: iPhone not turning cameras off in Arlo Pro

iPhone not turning cameras off

Qavion — Fri, 05 Jun 2020 16:48:49 GMT

Dear Support,
Recently I haven't been able to disable my Arlo Pro cameras. The cameras are detecting motion and recording videos to the cloud and I have no problem viewing them with my iPhone. My internet connection/wifi is working normally.
I repowered the Arlo base station and my wifi modem, but no luck. The system is about 3 years old. I have an iPhone 5, but it has had no problems since the last software update (until today)
Any suggestions?
Thanks.

Re: iPhone not turning cameras off

ShayneS — Tue, 09 Jun 2020 16:46:12 GMT

HI @Qavion

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: iPhone not turning cameras off

Qavion — Tue, 09 Jun 2020 17:09:41 GMT

Thanks, Shayne, but it appears to have fixed itself.