topic VMB4500 Base Station is not detecting. Tried turning off modem, swapping either cables, etc. in Arlo Pro

VMB4500 Base Station is not detecting. Tried turning off modem, swapping either cables, etc.

James7777 — Mon, 08 Jun 2020 16:38:03 GMT

My base station LED light is solid Blue. But the arlo app won't detect it, there for can not finnish the setup. So I tried everything that has been suggested. Turn off modem & base station for few mins, swap/change different ethernet cable & port, hard reset base station, tried press "sync" button. Still hasn't worked & it been 2 days of trying. Please help!

Re: VMB4500 Base Station is not detecting

TomMac — Mon, 08 Jun 2020 12:51:27 GMT

Try at my.arlo.com via browser to see if the issue is the app.

Re: VMB4500 Base Station is not detecting

James7777 — Tue, 09 Jun 2020 11:47:59 GMT

Yeah I tried using the website to no avail. The Base Station LED is solid blue using either the app or website. But it can't detect the Base Station. Has anyone else had this issue b4?

Re: VMB4500 Base Station is not detecting

jguerdat — Tue, 09 Jun 2020 13:56:51 GMT

When say that you "hard reset" the base, exactly what do you mean? A lot of folks think that rebooting or unplugging the base is a reset. A true reset is done by holding the reset button until the LED flashes amber.

Re: VMB4500 Base Station is not detecting

James7777 — Wed, 10 Jun 2020 05:15:44 GMT

Hard Rest as in using a needle to press that button at the little hole at the back of the Base Station. It doesn't flash amber. When I push & hold that button for about 10sec or so, the LED color just stay on blue.

Re: VMB4500 Base Station is not detecting

jguerdat — Wed, 10 Jun 2020 12:51:58 GMT

There's a tactile click when the button is pushed - are you feeling that? You may need to use the Contact Support link at the bottom here for warranty support or swap at the store if new enough.