topic Re: Arlo Pro Camera lost entire charge in 3 days in Arlo Pro

Arlo Pro Camera lost entire charge in 3 days

frank_p — Mon, 08 Jun 2020 02:03:29 GMT

Oddly similar to a previous bug. After a recent app update, my camera batteries are losing their charge at a very fast rate. One camera dropped to litterally 0% just 3 days I charged it (I charged all 3 cameras in my system this week), the other two have lost about 60%.

Am I the only one experiencing this? Is there a fix or do we have to wait for another FW update?

Re: Arlo Pro Camera lost entire charge in 3 days

jguerdat — Mon, 08 Jun 2020 13:39:15 GMT

What have you tried? I would start by rebooting the base, reinserting the camera batteries and, if all else fails, remove and resync the cameras.

Re: Arlo Pro Camera lost entire charge in 3 days

frank_p — Tue, 09 Jun 2020 16:16:13 GMT

@jguerdat Tried rebooting base : No change.

Tried re-inserting battery on one of the cameras: No change.

Right now I've just removed / re-synced that same camera. I had to plug it in because it was litterally at 0%. Right now I'm letting it charge then I'll see if it holds its charge after a few days.

There's clearly something wrong (and it really looks like the software issue we had last year). This camera never comes on, it's inside my apartment, facing the door. It never catches any movement when I'm away and the system is always off when I'm home. The whole system is about 3 years old, I've probably charged every camera maybe 6-7 times max since I bought this kit.

Re: Arlo Pro Camera lost entire charge in 3 days

ShayneS — Thu, 11 Jun 2020 17:07:55 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo Pro Camera lost entire charge in 3 days

frank_p — Thu, 11 Jun 2020 17:19:35 GMT

Thanks.

I have removed / re-synced and recharged two out of my three cameras and so far it *seems* like it might work. Both are still at 100% after 3 days.