topic Have 2 Base stations, both lost internet connection, cannot reconnect. Performed reset. in Arlo Pro

Have 2 Base stations, both lost internet connection, cannot reconnect. Performed reset.

DonnaB2 — Mon, 08 Jun 2020 21:47:15 GMT

Both base stations lost internet connection. Followed all the recommendations, i.e. ethernet cables, power, internet connection on other devices, etc. Performed reset to factory settings and reinstalled the first base station, seemed to work momentarily, added first camera, before I could get to the second camera, lost internet connection again. Need help.

Re: Have 2 Base stations, both lost internet connection, cannot reconnect

jguerdat — Sat, 06 Jun 2020 13:46:56 GMT

Did you reboot your router also? When offline, what are the LEDs on the bases showing?

Re: Have 2 Base stations, both lost internet connection, cannot reconnect

DonnaB2 — Thu, 11 Jun 2020 11:24:56 GMT

Yes reinstalled base , worked for a day then went back out again. Middle LED flashing green.

Re: Have 2 Base stations, both lost internet connection, cannot reconnect

jguerdat — Thu, 11 Jun 2020 12:24:17 GMT

The blinking Internet LED means data is being transferred - it's normal. It could be your app - have you tried rebooting the phone and reinstalling the app? How about force closing the app when the problem arises and open it again? Have you tried the web client?