topic Re: iPhone not connected to camera in Arlo Pro

iPhone not connected to camera

Cudadog1969 — Mon, 25 May 2020 22:17:50 GMT

We have 2 iPhones; suddenly, my phone is not connected to the cameras. The base station is connected and working with husband’s phone but not mine.

Re: iPhone not connected to camera

StephenB — Tue, 26 May 2020 00:35:28 GMT

@Cudadog1969 wrote:
We have 2 iPhones; suddenly, my phone is not connected to the cameras. The base station is connected and working with husband’s phone but not mine.

He might need to regrant you access.

Re: iPhone not connected to camera

Cudadog1969 — Tue, 02 Jun 2020 17:23:23 GMT

@StephenB How does my spouse regrant me access to the cameras?

Re: iPhone not connected to camera

ShayneS — Wed, 03 Jun 2020 17:29:19 GMT

Hi @Cudadog1969

I have provided an article that will help with granting access to your account. How do I add friends to my Arlo account?

Re: iPhone not connected to camera

Cudadog1969 — Wed, 03 Jun 2020 20:57:02 GMT

My phone and my email used to record video, etc. but now nothing. My husband's phone records just fine. I've tried to set up new device but that does not work. I do not know where to start.

Re: iPhone not connected to camera

ShayneS — Wed, 03 Jun 2020 21:14:35 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support