topic Re: Base Station not obtaining IP address in Arlo Pro

Base Station not obtaining IP address

vyperphi696 — Wed, 27 May 2020 16:37:02 GMT

I've had my Arlo system for about six months no problem. Then it stopped connecting to the internet. Arlo support sent a new base station and set up normally and still didn't connect.

Arlo support suggested I speak with ISP (AT&T) to open specific ports. This was new to me since I didn't need to do this on the initial setup. When I spoke to ATT, they couldn't find the IP address of base station, so they couldn't help open a port. I could see MAC address, but no IP address (see attached).

After some manipulation to network setting in my router, I turned off ipv6 and it worked initially but I had to unplug the router to move it. Now Arlo won't connect no matter what ipv6 settings are.

I don't know how to get my router to assign an IP address to Arlo. I've reset, rebooted, restarted ALL devices and nothing changes.

Any ideas?

Re: Base Station not obtaining IP address

StephenB — Wed, 27 May 2020 23:36:08 GMT

@vyperphi696 wrote:

I don't know how to get my router to assign an IP address to Arlo.

What is the ethernet LED status on the router LAN port?

Re: Base Station not obtaining IP address

vyperphi696 — Thu, 28 May 2020 17:34:40 GMT

Yes.

I figured it out. Seems I needed to reset my router to factor settings. Not sure what AT&T did to cause so much trouble, but I'm just glad it works.

Thanks for your response!