topic Re: Arlo login issues in Arlo Pro

Cannot login iOS App 2.17, Stuck on "Signing In" screen

tomoko — Mon, 08 Jun 2020 22:19:05 GMT

For some reason all suddenly, my app on my iPhone doesn’t open but I still get a notification and stuff.

Re: My app on iPhone doesn’t open

ShayneS — Mon, 18 May 2020 21:45:44 GMT

Hi @tomoko

Are you still experiencing this issue with your app not opening?

Re: My app on iPhone doesn’t open

tomoko — Tue, 19 May 2020 02:07:50 GMT

On and off. I get a notification though.
And I also called the customer service and the person who helped me saying that I would get an email in about 14 hours and didn’t even receive.

Re: My app on iPhone doesn’t open

ShayneS — Tue, 19 May 2020 17:55:12 GMT

I have a few questions for you, What version of iOS are you using on your iphone? & what version of the Arlo app are you using?

Re: My app on iPhone doesn’t open

tomoko — Tue, 19 May 2020 16:37:34 GMT

The newest version.
13.4.1
And
2.16(260)

Re: My app on iPhone doesn’t open

ShayneS — Tue, 19 May 2020 17:55:55 GMT

When you say it doesn't open, what exactly happens. Does the app load & crash? Do you make it to the Dash board?

Re: My app on iPhone doesn’t open

tomoko — Tue, 19 May 2020 18:09:21 GMT

It doesn’t open from “Log Back In”. And even if it does, it says “there was an error obtaining your library........”

Re: My app on iPhone doesn’t open

ShayneS — Tue, 19 May 2020 18:19:10 GMT

@tomoko

Which iPhone are you using? I am not able to replicate this issue on an iPhone 11 Pro Max running ios 13.4.1 & Arlo app 2.16

Re: My app on iPhone doesn’t open

tomoko — Tue, 19 May 2020 18:33:16 GMT

iPhone 11

Re: My app on iPhone doesn’t open

ShayneS — Tue, 19 May 2020 18:37:33 GMT

@tomoko

Is there any chance you can test on another iphone or device to see if the same issue surfaces?

Re: My app on iPhone doesn’t open

tomoko — Tue, 19 May 2020 19:23:17 GMT

It does work on my iPad and another iPhone.

Re: My app on iPhone doesn’t open

JoeandRob — Tue, 19 May 2020 19:30:34 GMT

Having the same problem from IPhone 11.
(0) http status to ‘(null)’.

Re: My app on iPhone doesn’t open

ShayneS — Tue, 19 May 2020 20:04:42 GMT

Okay thank you for the info, so this only occurs on the iPhone 11 Base model, not a pro or pro max correct?

Re: My app on iPhone doesn’t open

tomoko — Tue, 19 May 2020 20:06:29 GMT

Correct.

Re: My app on iPhone doesn’t open

tomoko — Tue, 19 May 2020 20:07:33 GMT

Same message

Re: My app on iPhone doesn’t open

ShayneS — Wed, 20 May 2020 00:35:37 GMT

The Arlo development team is currently investigating this login issue. We will provide an update as soon as we have more information to share with the community.

Arlo login issues

Peggy_k — Wed, 20 May 2020 14:37:14 GMT

Cannot log in to the Arlo app from my iphone! Cleared my cache and even reinstalled app, nothing works! Anyone else experiencing this issue?

Re: Arlo login issues

ShayneS — Thu, 21 May 2020 20:09:22 GMT

HI @Peggy_k

Is this occurring on an iPhone 11 (base model)?

Re: Arlo login issues

Peggy_k — Fri, 22 May 2020 00:42:53 GMT

Yes

Re: My app on iPhone doesn’t open

ShayneS — Fri, 29 May 2020 17:22:58 GMT

Hi @tomoko @JoeandRob

When was the last time you experienced this issue logging in to the app?