topic Re: arlo web portal won't allow mode edits in Arlo Pro

arlo web portal won't allow edit Smartthings mode

Briney — Wed, 20 May 2020 16:58:46 GMT

I am trying to edit Smartthings mode on the web portal but it will not allow me to select 'if motion detected, do nothing'. This is also the case on the Android app. Has anyone else had this issue recently? Thanks.

Re: arlo web portal won't allow mode edits

JessicaP — Wed, 20 May 2020 16:58:19 GMT

Hi Briney,

Are you referring to the Arlo web portal on your computer? Or is this referring to Samsung SmartThings as you mentioned "SmartThings mode"?

Re: arlo web portal won't allow mode edits

Briney — Thu, 21 May 2020 08:14:11 GMT

Hi JessicaP,

Yes, I am referring to the Arlo web portal on my computer. I have tried this on several computers and none will allow me to edit my Smartthings mode. On the added picture, I cannot even select the radar button. Also, I have tried and failed to edit this mode using the latest version of the Android app. On the app, the save option is greyed out. Thanks.

Re: arlo web portal won't allow mode edits

JessicaP — Thu, 21 May 2020 14:29:44 GMT

Thanks for that screenshot and clarification. I would say try creating a new custom mode to see if that works.