topic Fast draining batteries. in Arlo Pro

Fast draining batteries.

ScottMc1 — Thu, 14 May 2020 01:52:27 GMT

Bravo Arlo, your recent updates are now causing every battery to need a recharge every other day. They used to hold a charge for over a week on the highest video setting and recording motion for 2 minutes. What are you brainiacs doing? Instead of positive steps you continue to fail and regress. Can you please fix this error on your part?

Re: Fast draining batteries.

ShayneS — Thu, 14 May 2020 18:05:57 GMT

Hi @ScottMc1

Have you tried to reboot your base station & test again? You can also try & reboot the cameras by removing/Re-inserting the batteries.

If this issue persists, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Fast draining batteries.

ScottMc1 — Thu, 14 May 2020 22:45:14 GMT

Yes I have. I find I must reboot my system every 5-7 days or it won’t recognize my cameras. I’ve done all the combinations possible rebooting/removing batteries. Sadly no change.

Re: Fast draining batteries.

jguerdat — Fri, 15 May 2020 13:08:10 GMT

This is sounding like a signal strength/quality issue. First, the cameras should hold a charge for much more than a week or so if the total usage of live view and recording is <5 minutes per day. I would expect a rather linear depletion according to how many minutes you actually get but the spec is 3-4 months per charge which is what I get.

Next, the batteries can get run down quickly if the camera has to struggle to maintain a connection, which may explain the need to reboot the base weekly. House construction (stucco really sucks), metallic objects in the direct path of the signal between base and camera, other 2.4GHz wireless devices, etc. all get in there to cause this.

I would start by moving a camera closer to the base to observe what happens. Removing and resyncing cameras may help but I tend to doubt it. A last gasp attempt would be to remove all devices from Settings, My Devices and set the system up fresh which clears out weirdnesses that sometimes pop up.

Re: Fast draining batteries.

ScottMc1 — Fri, 15 May 2020 16:48:18 GMT

@jguerdat Signal strength? If it is, it’s due to the latest software update. On camera is as close as 17 feet. The other about 60 feet. I never had this issue until after the last update. And now I got barely 24 hours off of a charge. This is driving me crazy. I’ve done everything you mentioned. Still.....