topic Re: Cameras operating but library showing no recordings in Arlo Pro

Cameras operating but library showing no recordings

Bpmertz — Fri, 03 Feb 2017 01:34:40 GMT

Camera is working. Library recordings empty. Powered off, library recordings populated for an hour or so. Logged back in, recordings empty.4VR16B7UA3D74

Re: Cameras operating but library showing no recordings

TomMac — Fri, 03 Feb 2017 14:35:34 GMT

Check if your SW versions are up to date.

Re: Cameras operating but library showing no recordings

P_knudsen — Sun, 05 Feb 2017 09:40:53 GMT

I have the same problem. Library only worked including January 28th
Notifications okay, visible umber of recordings on front screen also works, but when access to library, empty on all 5 cameras

Re: Cameras operating but library showing no recordings

jguerdat — Sun, 05 Feb 2017 15:15:25 GMT

Power cycle the base. Use both the app and a browser. If no good, contact support to open a case.

Re: Cameras operating but library showing no recordings

Bpmertz — Sun, 05 Feb 2017 18:25:47 GMT

Firmware 1.090.0.0-9945

Hardware h7 no updates available.

Re: Cameras operating but library showing no recordings

JamesC — Mon, 06 Feb 2017 22:30:30 GMT

Bpmertz,

If you live stream and manually record, is a library recording produced?

Also be sure when checking your library no filter is applied.

JamesC

Re: Cameras operating but library showing no recordings

Bpmertz — Tue, 07 Feb 2017 01:16:33 GMT

When I do a live recording a library file is created. After a day, it dissapears. I was on with the on-line chat. They has me power off and do a live recording. Everything dissapeared within a day.

When I first got my unit- it worked fine for a couple of weeks.

Re: Cameras operating but library showing no recordings

P_knudsen — Tue, 07 Feb 2017 10:16:56 GMT

Dear James.

i just tried manual recording and yes, it was visible in the library.

i looked at the filters, they are all checked so it should show everything, I assume...

the crazy thing is, when I open the app the small recording indicator in the top right corner will tell me there is 12 recordings for that specific camera, when I access the library it's empty, AND when I return to the overview screen, the number has changed from 12 to 0.

i have had the system for 6 months, five cameras no problem, until January 28th . No changes were made to the system, my wifi or my subscription.

Per

Re: Cameras operating but library showing no recordings

P_knudsen — Tue, 07 Feb 2017 12:14:16 GMT

Hi Bpmertz

i just realized that the email notifications I have received has a date marking of dec 12. Even though it's a 2 minute old recording.

s that the same for you?

i have looked for a place to change time and date but can only find a place to insert an automated region based time zone,

Does anyone know where Arlo pick up the time and date information?

Per

Re: Cameras operating but library showing no recordings

P_knudsen — Wed, 08 Feb 2017 13:54:57 GMT

Ny problem solved.

Seemed like the system had a wrong date, since the library only contains 1 week and the date was one month earlier the recordings dissapered.
I chancer time zone and rebooted the system, problem solved

Per

Re: Cameras operating but library showing no recordings

Bpmertz — Thu, 09 Feb 2017 03:53:42 GMT

The dates on my push notifications are spot on.