topic Re: Offline / Device Failed in Arlo Pro

1 camera is showing offline despite multiple reboots and another not connecting. Tried restarting.

uncleash — Thu, 16 Apr 2020 14:48:49 GMT

re: Arlo Pro / 4 devices (3 years + old) = 1 working / 1 offline (still, depite multiple reboots) / 1 device failed to connect (again) / 1 recharge (perpetual message?!) ... help.

- Getting multiple errors - I've done all the checklist (at least) TWICE! Restart, new cable, switch battery, reset, on/off ... would like to see Arlo Remedy soon - and, hopefully not by saying I have to buy 4 new ($50/ea.) batteries, pls.

Re: Offline / Device Failed

StephenB — Thu, 16 Apr 2020 12:06:16 GMT

@uncleash wrote:

re: Arlo Pro / 4 devices (3 years + old) = 1 working / 1 offline (still, depite multiple reboots) / 1 device failed to connect (again) / 1 recharge (perpetual message?!) ... help.

Did this happen all at once? Or have the issues built up over time?

@uncleash wrote:

- Getting multiple errors - I've done all the checklist (at least)

On the offline/fail to connect cameras - have you tried swapping them with the one that works, and see if the problem moves with the cameras [or not]?

If the camera is off-line while close to the base, try removing it from the account and re-adding it.

On the one that always need charging - when you swap batteries with the working camera, does the message persist? Or does the camera work properly until the battery drains (and then fails to charge)?

Re: Offline / Device Failed

uncleash — Fri, 01 May 2020 16:38:49 GMT

4x cameras - only one battery works
I have:
- updated firmware (can do/need only 2 of 4?)
- switched working battery to all 4 cameras - re-synched to base ... etc.
- power on/off
- nada cannot charge other 3 batteries. flash of red/blue for a few secs., then - nada.

... i think it may be the (adapter) cord - at this point? ... comments?

*need one please.

Re: Offline / Device Failed

uncleash — Fri, 01 May 2020 21:03:00 GMT

Now "wrong caple/adapter" comes up (among other warning) - and - there's nothing in STOCK, so I can't order the cable/adapter ... multiple "remove" devices" / "add devices" ?

Every battery + camera combo (1, maybe 2 working batteries - both now at 25% and falling!) ... ooof. No online support.

Nada. #sool

out of stock:

- Indoor Power Cable and Adapter for Pro, Pro 2 and Security Light (VMA4800) ¡NEED!

- Rechargeable Battery for Pro and Pro 2 (VMA4400)

HELP

Re: Offline / Device Failed

JessicaP — Mon, 04 May 2020 14:51:01 GMT

Hey uncleash,

If you need to purchase a new power adapter, you can order one here: Arlo Indoor Power Adapter for Arlo Pro, Pro 2, Go and Arlo Security Light - White