topic Re: Single camera keeps going offline in Arlo Pro

Single camera keeps going offline after 3-5 days when reconnected. Tried different location.

kgillespie — Fri, 01 May 2020 18:19:08 GMT

I have one camera out of three that continually goes offline. I thought it was due to where i mounted the camera (front door), but i swapped cameras locations tonight. The camera failed in the second location where the original camera had run for months without issue. At this point it appears the camera is the issue and not the location. It goes offline anywhere from 3-5 days after i reconnect it. It also runs batteries down faster than other cameras.

Re: Single camera keeps going offline

TomMac — Fri, 01 May 2020 02:21:55 GMT

It may be an issue with the camera, but I would remove it ( remove device ) and then bring it back as new.

this will rebuild any default settings in the base and may solve the issue.

Re: Single camera keeps going offline

neverbuyingarlo — Fri, 01 May 2020 03:00:39 GMT

I have the same issue the fix is throwing the cameras out and staying away from Arlo. The worst cameras I ever bought they go offline, they have a video delay, they don't connect right away, the sound has a delay and is all chupped up, battery doesn't last, I can write a 500 chapter book here. By the time you get your alert and check your cameras the crooks are home safe count your money. Garbage

Re: Single camera keeps going offline

kgillespie — Fri, 01 May 2020 03:28:17 GMT

Thanks for the suggestion. I removed camera and then reconnected to hub. It stayed connected for less than an hour.

Re: Single camera keeps going offline

jguerdat — Fri, 01 May 2020 13:13:33 GMT

Hardware problems can only be handled by using the Contact Support link at the bottom here.

Re: Single camera keeps going offline

TomMac — Fri, 01 May 2020 13:35:02 GMT

@neverbuyingarlo

Not bad for your first post, maybe you should have come here sooner for some help