topic Re: Didn’t detect motion during breakin in Arlo Pro

Didn’t detect motion during breakin

ParkerPotrero — Wed, 22 Apr 2020 15:21:43 GMT

Our restaurant got break-in during night time, we guess, and nothing has been recorded, it was set on a schedule which cover the time of the incident but the camera didn’t catch any motion and didn’t record anything
When we showed up to clean broken glass and check the damage the camera did catch our motion and recorded us but not the thieves activity... very disappointed...

Re: Didn’t detect motion during breakin

jguerdat — Thu, 23 Apr 2020 13:12:20 GMT

Generally I set nighttime sensitivity to a higher setting to help ensure I get recordings. WHat's yours set to? The breaking of the glass may not have set things off - are you sure someone entered and moved around?

Re: Didn’t detect motion during breakin

ParkerPotrero — Thu, 23 Apr 2020 15:38:05 GMT

it’s set at 90%
and yes we sure someone came inside...
it is just inefficient during night time..

Re: Didn’t detect motion during breakin

jguerdat — Fri, 24 Apr 2020 12:59:46 GMT

Would you be willing to post a screenshot of that camera's view for suggestions?

Re: Didn’t detect motion during breakin

ksss11 — Fri, 24 Apr 2020 21:05:23 GMT

We routinely have no recordings from 11 pm until 4 am most days. Doesn't matter the weather, any recent updates, etc. All 5 cameras set to 100% all the time. Unfortunate as my husband works 3rd shift. Just a way of life with Arlo.

Re: Didn’t detect motion during breakin

silverado44 — Fri, 24 Apr 2020 21:19:48 GMT

@ParkerPotrero wrote:
it’s set at 90%
and yes we sure someone came inside...
it is just inefficient during night time..

I wouldn't even bother with a schedule just arm the cameras when you leave for the day. It also sounds like you have the schedule set-up wrong. I believe you need to stop armed schedule at 11:59pm and start armed schedule back up at 12:00am for the next day and date.

Re: Didn’t detect motion during breakin

ParkerPotrero — Fri, 24 Apr 2020 21:46:24 GMT

so why offering a schedule option if it damages cam?
Also the schedule is set during closing time and is perfectly fit our needs, when it works...

Re: Didn’t detect motion during breakin

dcfox1 — Fri, 24 Apr 2020 22:08:51 GMT

Read his post again. He said how to set up schedule the correct way. Not that it damages it.

Re: Didn’t detect motion during breakin

jguerdat — Sat, 25 Apr 2020 12:57:56 GMT

@ksss11 wrote:

We routinely have no recordings from 11 pm until 4 am most days. Doesn't matter the weather, any recent updates, etc. All 5 cameras set to 100% all the time. Unfortunate as my husband works 3rd shift. Just a way of life with Arlo.

I just wanted a view of what the camera sees. You can use live view and take a snapshot to share. A daytime shot may be easiest to see the layout but a nighttime one could be useful, too.