topic Re: Camera is not sending alerts plus more in Arlo Pro

Camera is not sending alerts plus more

Tahoegirl — Mon, 13 Apr 2020 20:26:34 GMT

I have a plug in which I love better than my battery operated ones, it’s a Arlo Pro - Add-on Camera | Rechargeable, Night vision, Indoor/Outdoor, HD Video, 2-Way Audio, Wall Mount | Cloud Storage Included | Works with Arlo Pro Base Station (VMC4030) camera I use when home, “it doesn’t Alert me, record motion or put anything in my library??? “I have not paid for a Plan, I feel I have paided Enough for these products and I only use one camera mostly ... so do I have to pay for A subscription?

Re: Camera is not sending alerts plus more

steve_t — Mon, 13 Apr 2020 00:10:59 GMT

I'd start by disconnecting the power, then removing the battery, then reinserting the battery, and reconnecting the power. See if that sorts it out.

Failing that, remove the camera as a device and re-sync

Re: Camera is not sending alerts plus more

Tahoegirl — Mon, 13 Apr 2020 21:18:58 GMT

Well I did turn off base station, unplugged camera, and uninstalled and than reinstalled camera, did a test, but no success with getting alerts, or saving to library, DANG! Almost there...now what to do?
Thanks again for any help??? Debbie

Re: Camera is not sending alerts plus more

Tahoegirl — Mon, 13 Apr 2020 21:17:54 GMT

This model is a plug in power camera, so everything’s works now except not getting alerts, motion detection to saving to library. When I stand in front of camera it does see me, but no luck with saving to the library?

Thanks for any help in advance, Debbie

Re: Camera is not sending alerts plus more

steve_t — Mon, 13 Apr 2020 23:14:38 GMT

When you say it sees you, does that mean the motion detection icon in the app goes orange?

Are you able to take a photo of the camera and post it here?

Thanks

Re: Camera is not sending alerts plus more

Tahoegirl — Tue, 14 Apr 2020 15:51:57 GMT

I ran a test and the orange light did come on, When I stand in front of the camera I am being recorded. But other than that it doesn’t send alerts or save to my library? I have uninstalled all the apps my husbands and mine. I removed him and I installed the app on my phone ran all tests unplug replug reinstalled went through all of the App lists in the app, I can’t figure out how to get alerts or get anything saved to my library.??? Maybe I should call customer service? Not sure if there open with Covid?

Re: Camera is not sending alerts plus more

Tahoegirl — Tue, 14 Apr 2020 16:55:02 GMT

@steve_t https://www.amazon.com/gp/aw/d/B01MDIYVI9/ref=ppx_yo_mob_b_inactive_ship_o0_img?ie=UTF8&psc=1

Re: Camera is not sending alerts plus more

Tahoegirl — Tue, 14 Apr 2020 18:58:08 GMT

I called Arlo customer support and we resolved the issue thank you everyone for your input I appreciate it very much.

Re: Camera is not sending alerts plus more

steve_t — Tue, 14 Apr 2020 20:51:04 GMT

Great news. Glad it was sorted 🙂

Re: Camera is not sending alerts plus more

ShayneS — Tue, 14 Apr 2020 21:35:35 GMT

Hi @Tahoegirl

May I ask which troubleshooting steps were performed to fix this issue?

Was the camera not Active/Armed?

Re: Camera is not sending alerts plus more

Tahoegirl — Wed, 15 Apr 2020 18:19:16 GMT

Hi, they had me uninstall just about everything. 1st deleted All cameras in app, than uninstall app, remove battery’s, unplug everything, Than just go through the motions like it was a new install. Worked to correct these issues. Hope this helps! 😊

Re: Camera is not sending alerts plus more

ShayneS — Wed, 15 Apr 2020 18:35:43 GMT

@Tahoegirl

Thank you!