topic Re: Continually asked to update in Arlo Pro

Continually asked to update Arlo app. Tried checking but no update showing on Google Play Store.

JEricM — Mon, 13 Apr 2020 15:40:02 GMT

Hello , when going thru the app on my phone , after clicking , it asks if I want to update now . I then hit yes , the Google Play store comes up with no new update , so I hit Open. After hitting Open , nine times out of ten , it asks me for my password . I put in my password and usually it tells me something about logging in from a different device so I have to go thru the process again. Anyone experience this or anything like it ?

I was very pleased after purchasing these cameras but it keeps going downhill with every update.

Re: Continually asked to update

jguerdat — Fri, 10 Apr 2020 13:32:08 GMT

It sounds like you're using an older phone with an unsupported OS so there's no suitable update. WHat phone/OS?

Re: Continually asked to update

JEricM — Fri, 10 Apr 2020 14:36:57 GMT

Galaxt S8Active .

I am able to update the app when there is one available though but it always says , your app requires an update to continue ,after I click the app. The last update was April 5th

Re: Continually asked to update

jguerdat — Sat, 11 Apr 2020 14:12:47 GMT

Start by focre closing the app, clearing cache and data, uninstall, reboot the phone and reinstall.

Re: Continually asked to update

JEricM — Mon, 13 Apr 2020 10:09:35 GMT

Thank you very much , Ill give that a try as soon as Im able too . I appreciate it