topic Re: Not receiving push notifications in Arlo Pro

Not receiving push notifications as of Apr 2. Tried factory reset and reinstalled app and more.

ckeepers16 — Tue, 07 Apr 2020 15:04:50 GMT

I am not receiving push notifications as of 4/2/20. I have done a factory reset on the base station, I have changed the chime noise, I have uninstalled and downloaded the app, cleared the cache, forced stopped the app, literally everything. Still no notifications. It will record and the videos are in the library, but I don't receive any notification via the app at all.

Re: Not receiving push notifications

JessicaP — Tue, 07 Apr 2020 15:04:21 GMT

Hi ckeepers16,

What phone device are you using? What Arlo app version are you running on your device?

Re: Not receiving push notifications

ckeepers16 — Tue, 07 Apr 2020 15:28:25 GMT

I have a Samsung Galaxy S9+ and the arlo app is version 2.14.1.

Re: Not receiving push notifications

JessicaP — Tue, 07 Apr 2020 20:24:53 GMT

When reinstalling the Arlo app, have you tried rebooting your device to see if that helped? Have you checked your Galaxy S9+ settings to see if you have the notification is enabled? Make sure you also don't have Do Not Disturb on.

Re: Not receiving push notifications

ckeepers16 — Tue, 07 Apr 2020 21:31:52 GMT

I did all of that. I've reset my device twice, changed the chime noise and after making sure the notifications were on and do not disturb is not on. I uninstalled and reinstalled twice, shutting down my phone for 5 minutes each time. Nothing.

Re: Not receiving push notifications

JessicaP — Wed, 08 Apr 2020 14:44:48 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.