topic Re: Arlo videos won’t play and no email alerts coming through in Arlo Pro

Arlo videos won’t play and no email alerts coming through

Tulacat — Sun, 05 Apr 2020 13:02:57 GMT

I have a mix of Arlo Pro and Arlos. As of yesterday I stopped receiving email alerts (still get the phone alert) and videos will not play via the library. They just come up as a screenshot with no video. I appreciate any help.

Re: Arlo videos won’t play and no email alerts coming through

Tulacat — Sun, 05 Apr 2020 17:03:23 GMT

Powered down the base station. Also noticed I cannot get any cameras to show video when selected normally. Did Arlo do somthing to the firmware recently?

Re: Arlo videos won’t play and no email alerts coming through

cymru68 — Mon, 06 Apr 2020 05:57:45 GMT

me too no record video highlight

Re: Arlo videos won’t play and no email alerts coming through

ShayneS — Tue, 07 Apr 2020 16:25:36 GMT

Hello,

Are you still experiencing this issue with you system?

Re: Arlo videos won’t play and no email alerts coming through

Tulacat — Tue, 07 Apr 2020 17:15:26 GMT

Hi. Yes I am. I opened a ticket with Arlo (#41575396), but have no resolution yet. I receive phone alerts when a camera’s motion detector sees something, but just get a picture, no video. I also cannot go to a camera and see a video, it just shows that it is trying to connect, and then it times out. This started Saturday. I have powered off the base station several times. I appreciate any help you can give.

Re: Arlo videos won’t play and no email alerts coming through

ShayneS — Tue, 07 Apr 2020 17:34:50 GMT

@Tulacat

Thank you for that information. What version of the Arlo app are you using & what OS is your device running?

Re: Arlo videos won’t play and no email alerts coming through

Tulacat — Tue, 07 Apr 2020 20:46:43 GMT

Hi. IOS 12.4
Firmware 1.16.1.1_3348_facf74c

Thanks again.

Re: Arlo videos won’t play and no email alerts coming through

Tulacat — Tue, 07 Apr 2020 20:50:16 GMT

I assume I am running version 2.14 of the app.

Re: Arlo videos won’t play and no email alerts coming through

ShayneS — Tue, 07 Apr 2020 21:15:13 GMT

Can you update to the latest version of iOS & test again, About iOS 13 Updates

To check the version of the Arlo app please go to Settings > About > Version

Re: Arlo videos won’t play and no email alerts coming through

Tulacat — Tue, 07 Apr 2020 23:27:42 GMT

Updated. Still not working.

Re: Arlo videos won’t play and no email alerts coming through

Tulacat — Tue, 07 Apr 2020 23:28:16 GMT

I am running 2.1.4.

Re: Arlo videos won’t play and no email alerts coming through

mtmccort — Wed, 08 Apr 2020 13:43:30 GMT

I had the same issue. My iOS Arlo app would not allow me to select record video. I discovered that my cameras were not participating in my subscription anymore for some reason. I had to login into my Arlo account on the website not my app. I then went to settings, subscription and manage cameras. I had to add all my cameras to my subscription. After doing this my app on iOS was working correctly.

Re: Arlo videos won’t play and no email alerts coming through

Tulacat — Wed, 08 Apr 2020 16:56:57 GMT

That was it. Somehow my subscribed cameras were deactivated. It’s all working now. Thanks!!