topic Re: Notifications to my phone NO, to my wife's YES - Arlo Pro in Arlo Pro

No Push Notifications since Arlo Android app update Version 2.14.0_27056

Astronomy — Mon, 06 Apr 2020 14:42:24 GMT

Started today April 4, 2020. After I first noticed this I rebooted my phone and it seemed to be working only hours later the same. No notifications to my phone but my wife's phone gets them. I'm using a Galaxy S7 and she has a Motorola Moto Z Play Droid. Ver 2.14.0_27056 Any suggestions?

Re: Notifications to my phone NO, to my wife's YES - Arlo Pro

ralfyguy1 — Sat, 04 Apr 2020 21:56:30 GMT

Same here. Samsung Note 10. Wife has Note 10 as well. No visual or audible notifications. Nothing. Seems the update is screwed up for Samsung phones. Great... Arlo Imbeciles at work again!

Re: Notifications to my phone NO, to my wife's YES - Arlo Pro

Taxnfools — Sat, 04 Apr 2020 22:59:49 GMT

Same here. No notifications on mine. Galaxy S8 on Arlo Pro 2. Wife's works, hasn't updated Arlo app. Mine doesn't, updated this morning.

Re: Notifications to my phone NO, to my wife's YES - Arlo Pro

Astronomy — Sat, 04 Apr 2020 23:25:10 GMT

Got on chat and I think I found the solution. Goto settings > notifications> go to notifications> notifications. If under notifications it says no sound, tap on no sound. Under importance tap on no sound then tap on either high or urgent. Medium has no sound. Why it defaulted to no sound is beyond me.

Re: Notifications to my phone NO, to my wife's YES - Arlo Pro

ralfyguy1 — Sat, 04 Apr 2020 23:28:53 GMT

See, that's what gets me with those "updates" made by inept "engineers" that render the while thing USELESS.
How on earth did they NOT NOTICE that this breaks notifications. There is NO WAY this has been tested a single time!

Re: Notifications to my phone NO, to my wife's YES - Arlo Pro

ralfyguy1 — Sat, 04 Apr 2020 23:30:34 GMT

And the fact that you can't go back. Give us an option to reverse the update!

Re: Notifications to my phone NO, to my wife's YES - Arlo Pro

ralfyguy1 — Sat, 04 Apr 2020 23:39:25 GMT

Android 10 doesn't have these settings. Besides, there is no visible popup notifications anymore either. I side loaded the previous version and it works just fine.

Re: Notifications to my phone NO, to my wife's YES - Arlo Pro

Astronomy — Sun, 05 Apr 2020 01:21:30 GMT

Well just tested it again and it no longer is working.

No Push Notifications since Arlo app update

JTR1 — Sun, 05 Apr 2020 01:44:40 GMT

Since Arlo app updated to version 2.14.0_27056 today April 4 I do not receive push notifications. I have tried restarting and resetting base stations and reinstalling cameras and reinstalling the app on my Samsung gs7, doesn't work on my wife's phone either. All the functions work properly and I receive email notifications but no push notifications. It all started today after the updated app was installed. Any ideas? Just wait until Arlo comes out with another update?

Suddenly No Notifications

Ahzoov — Sun, 05 Apr 2020 03:00:53 GMT

Everything worked fine yesterday, all three lights notified me and so did the camera, but now, NOTHING.

And what's with the Phone Number in my settings? It's not mine. Are my notifications going to someone else?

Re: Notifications to my phone NO, to my wife's YES - Arlo Pro

ralfyguy1 — Sun, 05 Apr 2020 03:04:57 GMT

Get previous version from APK MIrror and all is good. Those imbeciles are staggering...

Notifications

JonBarb — Sun, 05 Apr 2020 07:13:48 GMT

I stopped receiving notifications. Nothing was changed or added/removed. Not even sure if it was after charging the batteries. 4 cameras all in fine working order, and the videos are all saving to the library with no issues however I am not getting the notifications.

Re: Notifications to my phone NO, to my wife's YES - Arlo Pro

Astronomy — Sun, 05 Apr 2020 11:01:01 GMT

ralfyguy1 how does one go about replacing the new update?

Re: No Push Notifications since Arlo app update

dclark1946 — Sun, 05 Apr 2020 12:49:55 GMT

Installed the same version on my older Samsung Tab S and it would not function at all. Had to uninstall and reinstall and it functions but the devices screen is blank with a play arrow on a grey background unless you select live video. Not installing this newest (Apr. 4) version on my newer devices until an update is released.

Re: No Push Notifications since Arlo app update

Mide_ — Sun, 05 Apr 2020 13:35:33 GMT

I have the same issue since the lastest update, I won't get any push notifications. Please fix this asap Arlo.

Re: Suddenly No Notifications

Ahzoov — Sun, 05 Apr 2020 13:49:49 GMT

I should include this.

I got them to work by disarming them and then re-arming them, but this morning, when I let the dogs out, nothing.

Re: Suddenly No Notifications

jguerdat — Sun, 05 Apr 2020 13:52:03 GMT

It's possible it's on the server side, your app or your system. Since you have lights, you obviously have a base (this is the Go section which doesn't have a base) so reboot it as well as your phone. You may also want to reinstall the app. If it's the server side, all you can do is wait or use the Contact Support link at the bottom here.

Re: Notifications

Stentz — Sun, 05 Apr 2020 14:55:12 GMT

Having the same issues

Re: Suddenly No Notifications

Ahzoov — Sun, 05 Apr 2020 18:20:21 GMT

I will do all that.

Re: Notifications

TKNT81 — Sun, 05 Apr 2020 19:20:55 GMT

I had the same issue but I was able to fix it!

A Arlo base reset/restart and a phone restart fixed the problem for me.

Arlo, please make the app work after an update.

For me the problem started after I updated to the newest Android Arlo app.

Or inform users to restart the base and/or phone when it is needed after an app update!