topic Re: Arlo app in Arlo Pro

Tried to change mode but doesn't change on app. Have to log back in and it'll show it was changed.

Ziya — Thu, 02 Apr 2020 20:33:46 GMT

Is there an issue with the arlo app?
Every time i change the mode from say arm camera to disarm it doesnt appear on the app however my request does work, so it arms when i click arm but may still show disarm on app until i log back in to which it will shown what i selected!

Re: Arlo app

jguerdat — Wed, 01 Apr 2020 13:10:48 GMT

I find that happens if i don't wait for the app to finish initializing which can take some time. I also recommend using a browser for things under the Mode tab if the app continues to be problematic.

Re: Arlo app

Ziya — Wed, 01 Apr 2020 14:35:07 GMT

It never used to happen before this is very recent started happening. I shouldnt have to use a web browers every time i want to arm or disarm my cameras. If im going out you want me to log into a web browser to arm my camera? Thats not right!

Re: Arlo app

Binaryfool — Wed, 01 Apr 2020 17:12:43 GMT

I'm experiencing the same issue, started around 2-3 days ago.

This issue is only affecting Android devices. Changing mode on IOS devices and browsers work fine.

Unfortunately, I don't think this is cause by some kind of delay or camera/app initializing process since you can't change the mode while the system is initializing on Android. The base will say "Getting Status.." until it's ready then you are allowed to change mode.

App version: 2.13.1_27040

Camera firmware: 1.125.13.0_31717

Re: Arlo app

Ziya — Wed, 01 Apr 2020 18:40:18 GMT

I agree it seems like an android issue works fine on mrs iphone

Re: Arlo app

Rezolution1 — Wed, 01 Apr 2020 23:07:29 GMT

This issue was resolved for 4 months and started again yesterday. No matter what mode you set it to, the only way for the app to refresh is if you close the app and restart it. Since it's the same version of the app, and it's only affecting Android, I have to assume that it's a server side issue or an Android update issue. Dont expect this to get fixed any time soon. It took them about 3 months to fix it last time.

Re: Arlo app

Rezolution1 — Wed, 01 Apr 2020 23:30:33 GMT

To be completely accurate, it wasn't this exact issue. The last issue was it would randomly display different custom modes. This issue is with the app not wanting to "redraw" to show what mode you changed to. The last issue was it would redraw to random modes that weren't actually selected.

Re: Arlo app

Ziya — Thu, 02 Apr 2020 02:08:58 GMT

Arlo seem to neglect the android users. I find if i ever have issues its always on my android device where as my ios devices work perfectly. Even the 2 way conversation works better on the ios then on android and that still hasnt been rectified. Its louder on ios and really quite on android!

Re: Arlo app

JessicaP — Fri, 03 Apr 2020 18:26:23 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Arlo app

Rezolution1 — Fri, 03 Apr 2020 18:34:20 GMT

Thanks Jessica. If you have any questions, please let me know.

Re: Arlo app

Ziya — Fri, 03 Apr 2020 18:49:07 GMT

Can they also look at the mic volume issue on a 2 way conversation which is also an issue on android device.
Thanks.

Re: Arlo app

Binaryfool — Sun, 05 Apr 2020 03:38:43 GMT

Looks like dev fixed it. As of today, I no longer have this issue. Thank you.

Re: Arlo app

Rezolution1 — Sun, 05 Apr 2020 03:44:55 GMT

It is not fixed for me.

Re: Arlo app

Binaryfool — Sun, 05 Apr 2020 03:50:32 GMT

The app version I'm using is 2.14.0_27056. Looks like it's the latest version, released yesterday. Are you using the same version?

Re: Arlo app

Rezolution1 — Sun, 05 Apr 2020 05:03:37 GMT

No, I was using 2.13.x. I'm not sure why my phone didn't auto update the app. I went to the playstore and got the one released on 4/3/2020 and yes, the issue is fixed. Hopefully there are no new bugs introduced.

Thanks for following up and making sure I got the latest version .

Re: Arlo app

Ziya — Sun, 05 Apr 2020 09:27:05 GMT

Iv noticed today seems to be working for me too as it should do. Cant believe they would have been that quick in fixing the issue. Thats not like Arlo!🤣

Im also on the new updated version

Re: Arlo app

Ziya — Sun, 05 Apr 2020 09:26:17 GMT

I wonder if they fixed the mic volume issue on android too. When you have a 2 way conversation volume is so low compared with ios devices.
Might need to check when i get home