topic Arlo Pro Batteries are draining fast in Arlo Pro

Arlo Pro Batteries are draining fast

Badge0201 — Tue, 31 Mar 2020 17:22:41 GMT

Hi Guys Got 2 Arlo Pro cameras. 13 months old. Within 20 ft of hub
All working fine until now
Charge Batteries to 100%
Within an hour they are down to less than 10%
First 12 months they were lasting for 3 to 4 months in full operation and fine
Now i am just pissed as they are virtually useless.
Suggestions please

Thanks Badge

Re: Batteries

jguerdat — Mon, 30 Mar 2020 13:37:27 GMT

Temporarily move the cameras to other locations closer to the base (or move the base closer to the cameras). It may be worth removing and resyncing the cameras.

Re: Batteries

Badge0201 — Tue, 31 Mar 2020 17:23:10 GMT

I have done that 3 times but to no avail. Should the batteries last more than 1 year? @jguerdat

Re: Batteries

jguerdat — Wed, 01 Apr 2020 12:44:35 GMT

Generally, yes. YMMV depending on usage, number times charged, phase of the moon, etc.

Exactly what have you done 3 times? The moving or the resyncing?

Re: Batteries

Badge0201 — Thu, 02 Apr 2020 20:42:45 GMT

Hi @jguerdat I Moved the cameras. Even when they are 3 ft away from the hub they still drain in an hour. They have only ever been recharged 3 times in the year

Re: Batteries

jguerdat — Fri, 03 Apr 2020 13:00:45 GMT

You're giving out details in dribs and drabs. Exactly what have you tried - all of it? You've moved the cameras but you still haven't told us anything else. Have you tried resyncing the cameras? Tell us EVERYTHING, please.

Re: Batteries losing charge in 2 days

GrumpyGrandpa — Fri, 10 Apr 2020 00:17:06 GMT

Batteries losing charge in 2 days

Re: Batteries losing charge in 2 days

ShayneS — Mon, 13 Apr 2020 17:01:02 GMT

Hi @GrumpyGrandpa

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support