https://community.arlo.com/t5/Arlo-Pro/Dropped-Camera-will-not-sync/m-p/1761411#M67369 <P>Hopefully you don't mean you physically dropped the camera. If so, you may need to buy a new one.</P> <P>&nbsp;</P> <P>Is the battery charged? Have you tried briefly pressing the base sync button (don't hold it for 2 seconds) and then the camera button? You don't need the app to sync a Pro camera.</P> Wed, 11 Mar 2020 13:38:38 GMT jguerdat 2020-03-11T13:38:38Z https://community.arlo.com/t5/Arlo-Pro/Dropped-Camera-will-not-sync/m-p/1761335#M67362 <P>I had three cameras, one dropped off.&nbsp; It would not resync.&nbsp; I removed the battery, followed the steps using both the iPhone app, and web to add the device but no luck.</P> <P>&nbsp;</P> <P>The iphone app usually goes through the process twice before failing.</P> Fri, 13 Mar 2020 16:11:18 GMT https://community.arlo.com/t5/Arlo-Pro/Dropped-Camera-will-not-sync/m-p/1761335#M67362 nj609eag 2020-03-13T16:11:18Z https://community.arlo.com/t5/Arlo-Pro/Dropped-Camera-will-not-sync/m-p/1761411#M67369 <P>Hopefully you don't mean you physically dropped the camera. If so, you may need to buy a new one.</P> <P>&nbsp;</P> <P>Is the battery charged? Have you tried briefly pressing the base sync button (don't hold it for 2 seconds) and then the camera button? You don't need the app to sync a Pro camera.</P> Wed, 11 Mar 2020 13:38:38 GMT https://community.arlo.com/t5/Arlo-Pro/Dropped-Camera-will-not-sync/m-p/1761411#M67369 jguerdat 2020-03-11T13:38:38Z https://community.arlo.com/t5/Arlo-Pro/Dropped-Camera-will-not-sync/m-p/1761467#M67375 The camera has failed so it is being replaced Wed, 11 Mar 2020 17:24:24 GMT https://community.arlo.com/t5/Arlo-Pro/Dropped-Camera-will-not-sync/m-p/1761467#M67375 nj609eag 2020-03-11T17:24:24Z