topic Re: Arlo pro takes long to view live in Arlo Pro

Arlo pro takes long to view live

Ematt1996 — Mon, 09 Mar 2020 22:45:02 GMT

Camera takes a very long time to turn in for live view

Re: Arlo pro takes long to view live

ShayneS — Mon, 09 Mar 2020 22:44:38 GMT

Hi @Ematt1996

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Arlo pro takes long to view live

Ematt1996 — Mon, 09 Mar 2020 23:44:18 GMT

Hi, I tried turning the camera off and re installing camera.

Re: Arlo pro takes long to view live

ShayneS — Tue, 10 Mar 2020 00:12:38 GMT

Hi @Ematt1996

Does this occur on the web browser & Arlo app? If only the app, I would suggest to try & remove > Re-install the app and test again.

Re: Arlo pro takes long to view live

Ematt1996 — Tue, 10 Mar 2020 00:41:21 GMT

Ok thanks. I will try that tomorrow. Working now. I will keep u posted. Thanks again.

Re: Arlo pro takes long to view live

Ematt1996 — Sun, 15 Mar 2020 14:38:45 GMT

Sorry for the late reply. It’s still doing the same thing.

Re: Arlo pro takes long to view live

ShayneS — Mon, 16 Mar 2020 17:58:20 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support