topic Re: Arlo Pro Can not connect in Arlo Pro

Arlo Pro Can not connect

pegmoney — Tue, 25 Feb 2020 19:21:28 GMT

contacted tech support and was told even though my cameras have worked for two year and just recently started never connecting 90% of the time that I need to bring my cameras closer.

I literally put one against the base station and I have logged in and out and still get timed out or unable to connect messages.

4 cameras, one seems to be better than the others. The other three are useless now. ONE IS SITTING AGAINST THE BASE STATION and the dude told me to decrease interference between the camera and the base.

Did my house GROW or did their system get an update that *?

Re: Arlo Pro Can not connect

StephenB — Wed, 26 Feb 2020 12:29:58 GMT

@pegmoney wrote:

ONE IS SITTING AGAINST THE BASE STATION

That could easily be too close.

One thing you could try (to rule out wifi interference) is to turn off your home WiFi network (as a test). Then access the cameras either with a PC (ethernet) or your mobile device (Cellular).

Re: Arlo Pro Can not connect

MimiCT — Wed, 04 Mar 2020 02:21:41 GMT

I had the same issue. I finally totally took the base station off my computer. Disconnected it and took Arlo off my computer, then re-installed it all. Works perfectly now. I was getting time outs and no connectivity but now it's all good. I think the key was reinstalling the base station.

Re: Arlo Pro Can not connect

MimiCT — Thu, 05 Mar 2020 15:51:11 GMT

Well, that fix worked for one day now it's back to the same timed out issue. SO annoying.

Re: Arlo Pro Can not connect

ShayneS — Thu, 05 Mar 2020 18:15:00 GMT

Hi @MimiCT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support