topic Arlo Pro app not requiring password or fingerprint to log in in Arlo Pro

Arlo Pro app not requiring password or fingerprint to log in

jim62 — Thu, 05 Mar 2020 02:14:23 GMT

G'day, I have an Arlo Pro and it's been fine for the last 6 months. Lately, however it's decided that I don't need to use any form of password or fingerprint to log into the app. It used to always ask for my fingerprint or password when I clicked on the app, now it just goes straight in. I have reloaded the app and reset the base station and cameras. I'm a little concerned because I did note that the two step method of i.d. had been switched off and I have switched it back on again, but still no luck. I will reset my password to be sure. Maybe I have to logout each time now, but I didn't need to do that before.

Thanks in advance for your help.

Arlo Pro vmb4000r3

Re: Arlo Pro app not requiring password or fingerprint to log in

ShayneS — Sat, 07 Mar 2020 00:04:09 GMT

Hi @jim62

Are you still experiencing this login issue?

May I ask what version of the Arlo app you are using as well as Phone/OS?

Re: Arlo Pro app not requiring password or fingerprint to log in

jim62 — Thu, 12 Mar 2020 00:35:35 GMT

G'day, yes I'm still having this issue of being able to log in with no i.d. on my phone. The phone is a Samsung A20 on Android version 9. Arlo app 2.13_27035

I have re=installed app too.

Sorry for late rsponse been very busy. Thanks for your help Regards Jim62

Re: Arlo Pro app not requiring password or fingerprint to log in

ShayneS — Thu, 12 Mar 2020 15:58:43 GMT

HI @jim62

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support