topic After february ended, no more notifications? in Arlo Pro

Arlo is not sending push notifications

Astronomy — Tue, 03 Mar 2020 19:36:24 GMT

My Arlo Pro stopped sendimng notifications this morning. I rebooted my phone and everything was fine until this evening and again no notifications. The cameras are recording but not sending notifiction

Re: Arlo not sending notifications

Retired_Member — Tue, 03 Mar 2020 02:10:42 GMT

Same here. Yesterday and today it tells me there is motion but doesn't record the 20sec clip & when I go to view clips it says there is none.

Re: No Push Notifications

mrogers77 — Tue, 03 Mar 2020 04:51:29 GMT

My experience today is the opposite - notifications were working but now they're not. And now I suspect recordings aren't working as well. So tired of issues with this product.

After february ended, no more notifications?

DC-Sweden — Tue, 03 Mar 2020 08:02:20 GMT

Since March1, I don't get notifications anymore. howcome? This is for both "free" cameras as well as "paid" cameras.....

Re: After february ended, no more notifications?

StephenB — Tue, 03 Mar 2020 12:42:28 GMT

@DC-Sweden wrote:

Since March1, I don't get notifications anymore. howcome? This is for both "free" cameras as well as "paid" cameras.....

FWIW, I am getting them.

Are you still getting recordings?

There have been some other folks reporting issues with notifications - they should have been resolved by Arlo yesterday. So perhaps wait a bit. https://status.arlo.com/

Re: After february ended, no more notifications?

kmiller8821 — Tue, 03 Mar 2020 13:07:26 GMT

I was getting sporadic notifications yesterday but today I'm getting nothing. I just rebooted my base, perhaps that will resolve it. I'm not home so I won't know until something is detected. It is, however, recording as I can see the recordings in the cloud.

notification

LandJS — Tue, 03 Mar 2020 16:47:43 GMT

Well again this morning failed to get a notification for motion on a video that is in the library, starting to get old. If it's in the library it's not likely a hardware issue. It's only the two of seven set for motion notifications that have an issue and only with motion and yes all the resets and turn off turn on have been done.

Re: Arlo not sending notifications

ShayneS — Tue, 03 Mar 2020 19:03:52 GMT

Hi @Astronomy @Retired_Member

Have you tried rebooting the base station or cameras & test again? You can reboot the cameras by removing > re-inserting the battery.

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Arlo not sending notifications

mrogers77 — Tue, 03 Mar 2020 19:44:20 GMT

I rebooted everything. Pulled batteries, put in different ones - one camera is on a solar panel so even reconnected it - nothing made any difference.

Mysteriously, things started working again in the middle of the night.

I truly believe there are software issues - when using a browser, I can watch a camera detect motion and record. I then see the "badge counter " change from indicating 0 recordings to showing 1 recording, and then immediately changing back to a zero again, all in a second or two.