topic Re: Receiving push notifications for every motion even though smart notifications turned on in Arlo Pro

Receiving push notifications for every motion even though smart notifications turned on

Micah68048 — Thu, 27 Feb 2020 22:27:15 GMT

Today I started receiving push notification for every motion detected on one of my cameras. I have smart notifications set to just send notifications for persons. I have checked and even edited activity zones to try and fix the problem to no avail.

Re: Receiving push notifications for every motion even though smart notifications turned on

ShayneS — Fri, 28 Feb 2020 22:15:22 GMT

HI @Micah68048

Have you tried to remove the camera from settings > my devices and re-add it?

Re: Receiving push notifications for every motion even though smart notifications turned on

Micah68048 — Sat, 29 Feb 2020 18:29:38 GMT

Yes I have tried that.

Re: Receiving push notifications for every motion even though smart notifications turned on

FG1234 — Sat, 29 Feb 2020 22:22:36 GMT

I am having the same exact issue and it started at the same time. Was just affecting one Pro 2 but now it’s 2 of them. Any fix?

Re: Receiving push notifications for every motion even though smart notifications turned on

Mhuffman — Sat, 29 Feb 2020 23:34:10 GMT

So I've been having this issue, and spent 2 hours on the phone with tech support. I did an honestly insane amount of troubleshooting, canceled my current free subscription to switch to the newer elite (? I called tech support and they said pay more money and it will maybe work)

After 2 hours the issue is half fixed, I now get one or two errant notifications an hour instead of 1 per minute, and one of my cameras now won't notify me no matter what what, (which isn't what I want)

Is kid you not, support actually suggested that I leave the system disarmed.

I honestly feel like this is a server side issue and am gonna wait it out, but as for now I have 2k in cameras that don't work.

Re: Receiving push notifications for every motion even though smart notifications turned on

Micah68048 — Sun, 01 Mar 2020 03:38:24 GMT

So I’ve noticed this only seems to be an issue during the middle of the day when the sun is out. Problem goes away in the evening and overnight. I turned down the camera sensitivity today and that seemed to help as well