topic How do I get in contact with support? in Arlo Pro

How do I get in contact with support?

MrTomas — Tue, 18 Feb 2020 23:05:39 GMT

Hi All,

I am posting here as I cannot get a response to my open support ticket. One of my cameras leaked a lot of rain water inside and now the camera is not working properly. I raised a support ticket, which Arlo support responded to by asking for proof of purchase to confirm warranty, and also asking for photos of the damaged camera. I 'think' I uploaded attachments to the support ticket, but have had not email confirmation or response from Arlo support since then. I have tried to reply to the support ticket with a text message (an no attachment), and still have not had any confirmation or response from Arlo support.

My question: does anyone know how to see the history of a support ticket? Its not obvious on the website.

Thanks in advance.

Re: Support Ticket 41442824

StephenB — Sat, 15 Feb 2020 12:51:27 GMT

@MrTomas wrote:

My question: does anyone know how to see the history of a support ticket? Its not obvious on the website.

The mods ( @JamesC , @JessicaP , @ShayneS , etc) should be able to check on this for you.

Re: Support Ticket 41442824

ShayneS — Tue, 18 Feb 2020 23:05:09 GMT

HI @MrTomas

I see you were able to get in contact with support & provide them with your address. Has your issue been resolved?

Re: Support Ticket 41442824

MrTomas — Thu, 20 Feb 2020 10:06:26 GMT

Hi, yes I have now been contacted by support team. They have arranged exchange for a new camera.

Thanks.