topic Re: Camera not recording to Library in Arlo Pro

Camera not recording to Library

FrankKooz — Wed, 29 Jan 2020 15:43:21 GMT

One of my cameras isn't saving to the library anymore. What can I do to fix this?

Re: Camera not recording to Library

62Hemi — Thu, 30 Jan 2020 09:46:23 GMT

All my camera’s have stopped recording, I had one replaced about two weeks ago now all have stopped, tried restarting modem and cameras still no good, wifi is good?

Re: Camera not recording to Library

jguerdat — Thu, 30 Jan 2020 13:50:46 GMT

Try rebooting the base and reinserting the camera(s) battery. Also verify that the proper mode is selected and configured properly.

Re: Camera not recording to Library

Jetbootjack — Thu, 30 Jan 2020 14:34:00 GMT

I am no longer getting any videos too - I get alerts, but no video recordings in the library (despite a notification tag).

Looks like it stopped about five days ago (26th January).

I have rebooted the system and all the cameras, but nothing has changed.

I am in the UK and all my recording is done locally.

Anyone have any idea what the best steps to take are?

sTeVE

Re: Camera not recording to Library

ShayneS — Mon, 03 Feb 2020 18:20:09 GMT

Hi @Jetbootjack

Please contact the Support Team to further investigate this issue. I have provided the link here: Arlo Tech Support

Re: Camera not recording to Library

FrankKooz — Thu, 06 Feb 2020 15:21:36 GMT

This worked for me, Now all the cameras are saving to the library.

Thanks