https://community.arlo.com/t5/Arlo-Pro/Moved-houses-amp-can-not-connect-base-station/m-p/1756586#M66841 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/778055">@Brendi2807</a></P> <P>&nbsp;</P> <P>Was the system working at your new home? Are you using the same network?</P> Wed, 05 Feb 2020 19:37:02 GMT ShayneS 2020-02-05T19:37:02Z https://community.arlo.com/t5/Arlo-Pro/Moved-houses-amp-can-not-connect-base-station/m-p/1756581#M66840 <P>We have moved house and have updated to the new app and I can’t connect my base hub to my app account. Can anyone help? Have tried multiple times to reset and power on/off following the online instructions but no success. All three lights on the front are green</P> Wed, 05 Feb 2020 19:37:56 GMT https://community.arlo.com/t5/Arlo-Pro/Moved-houses-amp-can-not-connect-base-station/m-p/1756581#M66840 Brendi2807 2020-02-05T19:37:56Z https://community.arlo.com/t5/Arlo-Pro/Moved-houses-amp-can-not-connect-base-station/m-p/1756586#M66841 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/778055">@Brendi2807</a></P> <P>&nbsp;</P> <P>Was the system working at your new home? Are you using the same network?</P> Wed, 05 Feb 2020 19:37:02 GMT https://community.arlo.com/t5/Arlo-Pro/Moved-houses-amp-can-not-connect-base-station/m-p/1756586#M66841 ShayneS 2020-02-05T19:37:02Z