topic Re: Firmware update failure in Arlo Pro

Firmware update failure

KristineWilliam — Wed, 07 Aug 2019 01:41:39 GMT

My Arlo Pro VMB4000r3 wants a firmware update to version 1.12.2.4_2772 but every time I click “update” it fails. Without updating, my cameras will not work.

Re: Firmware update failure

ShayneS — Thu, 08 Aug 2019 17:35:57 GMT

Hi @KristineWilliam

Are you still experiencing this issue updating your base station?

Re: Firmware update failure

KristineWilliam — Thu, 08 Aug 2019 23:34:54 GMT

After two (2) hard reboots it finally worked.

Re: Firmware update failure

SallyC — Thu, 08 Aug 2019 23:42:44 GMT

I'm glad you got it working. For anyone else who reads this thread, if that doesn't work for them, I had to power off my base (unplug for 2 min) before the update seemed to take. When I powered it back up, it was fine.

Re: Firmware update failure

Cpapy541 — Mon, 12 Aug 2019 01:19:15 GMT

Having same issue. Tried many resets, But I will try again and wait 2 minutes.

Re: Firmware update failure

Cpapy541 — Mon, 12 Aug 2019 03:46:29 GMT

Still no luck.

@Cpapy541 wrote:

Having same issue. Tried many resets, But I will try again and wait 2 minutes.

Re: Firmware update failure

Cpapy541 — Mon, 12 Aug 2019 12:33:57 GMT

I solved my firmware upgrade fails by turning unplugging my Cm1000, AX4 and the Arlo base then plugging them all back in one by one.

Re: Firmware update failure

Sammar — Tue, 28 Jan 2020 08:46:45 GMT

Hello

I used to use arlo VMB 4000 base with 6 cameras just fine. I moved to another house and took it with me now 6 months later i plugged Arlo VMB4000 and connect it to network , my arlo app detects it but it says fail to update firmware. i contacted customer support but no single answer helped. please advice what is wrong with the firmware why it is not updating???

Re: Firmware update failure

ShayneS — Tue, 28 Jan 2020 17:03:04 GMT

HI @Sammar

This may require a few Reboots & standing by. The base should update itself.